Kianna Gerell
Shingle Springs,CA
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in all branch operation. Inspires staff loyalty through strong leadership and communication skills.
Overview
2025
2025
years of professional experience
Work History
Branch Manager
El Dorado Savings Bank
06 2003 - Current
- Continuously monitored branch performance, process daily reports to audit and approve all prior day activity.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Oversee daily operations for efficiency, ensuring timely execution of tasks.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive work environment .
- Interviewed and hired talented individuals.
- Cultivated lasting relationships with clients, securing their loyalty through exceptional service.
- Resolve complex customer complaints and issues with a focus on delivering positive outcomes and maintaining strong client relationships.
- Conduct performance reviews and provide ongoing coaching and development to staff, resulting in higher productivity and employee satisfaction.
- Audit and balance all cash drawers and branch daily.
- Monitor all transactions processed through branch, for accuracy and possible fraud to protect the customers and the bank.
Education
Oak Ridge High School
El Dorado Hills, CaliforniaSkills
- Proficient in MS Office
- Resourceful nature
- Cash handling expertise
- Relationship building and management
- Staff Training
- Team Player
- Staff Management
- Verbal/written communication
- Friendly
- Customer service awareness
- Approachable
Timeline
Branch Manager
El Dorado Savings Bank
06 2003 - Current
Oak Ridge High School