KIANNA MORGAN
Benefits Coordinator
Marietta,GA
Summary
Enthusiastic individual with over 6 years of successful experience in sales and customer service. Recognized consistently for performance excellence and contributions to success in the customer service industry. Strengths in written and verbal communication with foundational training in Business Finance.
Skills
- Customer Service and Assistance
- Systems and software programs
- Office Organization
- Financial Assistance
- Product and service sales
- Customer Service Process Improvement
- Critical Thinking
- Sales and marketing strategies
Overview
7
7
years of professional experience
Work History
Sales Professional
Red Ventures
Marietta, GA
07.2020 - 04.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Managed over 25 customer calls per day converting 40% of calls
- Demonstrated product features, answered questions and persuasively overcame objections
- Created and implemented sales strategies to successfully meet company targets.
Restaurant Hostess
Landry's Inc
Atlanta, Georgia
06.2019 - 02.2020
- Assisted managers with quickly resolving service- and food-related issues
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Administrative Assistant/Social Media Specialist
InTouch Properties LLC
Lithonia, GA
06.2018 - 01.2019
- Performed general office duties, including answering multi-line phones, routing calls and messages
- Oversaw multiple clients assuring satisfaction with property management for every property
- Drafted professional memos, letters and marketing copy to support business objectives which generated 20% of clients
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Drafted professional memos, letters and marketing copy to support business objectives which generated 20% of clients.
Server/Hospitality
Amalfi Pizza
Atlanta, GA
12.2017 - 12.2018
- Increased sales by 5% by up-selling wine, and entrees to customers
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Adapted service based on customer request and kitchen readiness
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and politely.
Server/Hospitality
STATS Food + Drinks
Atlanta, GA
03.2017 - 11.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Checked identification to enforce age regulations for alcoholic beverages.
Server/Hospitality
Boomerjack's Grill and Bar
Arlington, TX
06.2016 - 01.2017
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 15 % on average
- Planned and executed 20 -guest parties by organizing menus, spaces and special requests
- Greeted and maintained relationships with regular customers.
Hostess
Red Robin Gourmet Burgers
Arlington, TX
07.2014 - 06.2016
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education
BS - Finance, Business Administration
Clark Atlanta University
05.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Professional
Red Ventures
07.2020 - 04.2022
Restaurant Hostess
Landry's Inc
06.2019 - 02.2020
Administrative Assistant/Social Media Specialist
InTouch Properties LLC
06.2018 - 01.2019
Server/Hospitality
Amalfi Pizza
12.2017 - 12.2018
Server/Hospitality
STATS Food + Drinks
03.2017 - 11.2017
Server/Hospitality
Boomerjack's Grill and Bar
06.2016 - 01.2017
Hostess
Red Robin Gourmet Burgers
07.2014 - 06.2016
BS - Finance, Business Administration
Clark Atlanta University
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