Jessica Aguilar
Lathrop,CA
Summary
Knowledgeable Medical Assistant bringing 10 years of hands on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high quality healthcare and excellent patient care.
Overview
2026
2026
years of professional experience
Work History
Patient Care Coordinator
Stanford Healthcare
5725 W Las Positas Blvd
2024 - Current
- Coordinated patient appointments and ensured timely communication with healthcare providers.
- Streamlined patient intake processes, enhancing overall efficiency in service delivery.
- Managed electronic health records system, ensuring accuracy and compliance with privacy regulations.
- Developed patient education materials to improve understanding of treatment plans and procedures.
- Help with assisting setting up steroid injections, and hyaluronic acid injections.
- Educated patients on post-operative care and rehabilitation protocols for improved recovery outcomes.
- Collaborated with medical staff to streamline workflow processes, increasing clinic efficiency.
- Documented patient histories and maintained electronic health records with a focus on accuracy and compliance.
- Trained new staff on office procedures, enhancing team performance and service quality.
- Reduced wait times for patients by organizing supplies, maintaining a clean environment, and ensuring equipment was readily available for use during each appointment.
Medical Assistant
Sutter Health, Gould Behavioral Health
Tracy, CA
10.2022 - Current
- Provided emotional support to family members during difficult times and performed crisis intervention techniques when necessary.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- As well as verbal reinforcement to encourage positive behaviors in clients.
- Attended weekly staff meetings led by supervisors, managers regarding service delivery methods, procedures.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Implemented evidence-based interventions that targeted specific behaviors or skill deficits
- Planned and implemented individualized interventions as part of behavior treatment plans. Which includes fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
- Instructed family members on how to implement behavior plans at home environment.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Created multidisciplinary treatment plans for patients with other service providers and professionals.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
Supervisor
HEAL360
Tracy, CA
10.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Tracked and prepared quarterly reports of sales goals to management.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Directed staff and managed annual capital budget
Medical Assistant
Kaiser Permanente
San Jose, CA
05.2018 - 08.2021
- Provided quality care in different specialties department such as Cardiology, Dermatology Oncology, Rheumatology Nephrology assisting physicians with electrocardiograms, collecting and preparing laboratory testes. Prepared ultrasounds
- Administrating medications intramuscular, intradermal and subcutaneous injections including vaccinations immunizations as directed by the physician.
- Transmitting prescriptions refills as directed.
- Prepared patients for suture removal and dressing changes.
- Wound care and changing dress
- Roomed patients taking manuel and orthostatic blood pressures
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Assured cleanliness at work stations as well as exam rooms wiping down seats and exam room bed for every patient
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients and sent outside referrals.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Collaborated with medical and administrative personnel to maintain patient focused engaging compassionate environment
- Tested and recorded blood glucose levels.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Front and Back Office Lead Medical Assistant
Foothill Community Health Center
San Jose, CA
04.2013 - 05.2018
- Assisted with referrals and prepared medical records for patients
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Maintained confidentiality of records relating to clients treatment
- Coordinated work to keep team performance high and effectively handle needs of 130+ patients per day.
- Held monthly meetings with staff to discuss any new policies and procedures. Listening to staffs concerns, answering any questions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Licensed Vocational Program in LVN -
WestMed College
San Jose, CA06.2014
GED -
Evergreen Valley College
San Jose, CA06.2008
High School Diploma -
Santa Teresa High School
San Jose, CA06.2007
Center/Program - Medical Assistant
Central County Occupational
San Jose, CA06.2006
Skills
- National professional certification
- CPR/ BLS cards
- Fast learner
- Great team player
- Complex Problem-Solving
- Goal-Oriented
- Knowledgeable and skilled with computer systems such as Microsoft word, Excel, Java, Epic, Teams etc
- HIPAA Compliance
- Medical Terminology
- Crisis Intervention
- Indirect Patient Care
- Spanish speaking
Timeline
Medical Assistant
Sutter Health, Gould Behavioral Health
10.2022 - Current
Supervisor
HEAL360
10.2021 - 09.2022
Medical Assistant
Kaiser Permanente
05.2018 - 08.2021
Front and Back Office Lead Medical Assistant
Foothill Community Health Center
04.2013 - 05.2018
Licensed Vocational Program in LVN -
WestMed College
GED -
Evergreen Valley College
High School Diploma -
Santa Teresa High School
Center/Program - Medical Assistant
Central County Occupational
Patient Care Coordinator
Stanford Healthcare
2024 - Current