Lenscya Petit-Frere
Middletown
Summary
Detail-oriented healthcare administrator with expertise in coordinating communications and referrals to enhance service efficiency. Skilled in conflict resolution and policy enforcement, ensuring smooth operations. Certified in CPR and First Aid, with strong communication skills and proficiency in maintaining accurate medical records. Bilingual in English and Creole.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Twin Boro
Parlin
09.2024 - 10.2025
- Coordinated patient intake, scheduling, and insurance verification to streamline appointment processes.
- Assisted patients with insurance verification and benefits inquiries.
- Maintained accurate records to facilitate effective communication between patients and clinical staff.
- Communicated with healthcare providers to ensure accurate patient information.
Patient Coordinator
Great Expressions
Union
03.2021 - 01.2022
- Scheduled and confirmed appointments, verified insurance coverage, and addressed patient inquiries to enhance overall patient experience.
- Coordinated patient appointments and managed scheduling for efficient office operations.
- Greeted patients, facilitated check-in/check-out to ensure smooth patient flow, and processed payments accurately.
- Assisted patients with insurance inquiries and verified coverage details.
- Maintained accurate patient records and ensured compliance with privacy regulations.
Patient Coordinator/Medical Assistant
Family Care Specialist
Ocala
02.2019 - 11.2020
- Measured vitals (weight, height, temperature, respiratory rate) and administered vaccines (Flu, Pneumonia, B12) to ensure patient health.
- Coordinated appointment scheduling, managed calls, triaged patients, and maintained accurate patient charts.
- Facilitated referrals, communicated lab and X-ray results to patients, and enhanced clinical team operations.
Patient Coordinator
Premier Pediatrics
Ocala
08.2018 - 02.2019
- Handled phone inquiries, scheduled appointments, and verified insurance to ensure smooth patient experiences.
- Coordinated patient check-ins and collected co-payments to streamline patient flow.
- Maintained updated patient records to enhance data accuracy and support care coordination.
Dental Receptionist
Hannubal Gopalaswamy Dental Services
Spring Valley
04.2017 - 03.2018
- Managed patient scheduling and appointment confirmations efficiently.
- Welcomed patients and scheduled appointments to facilitate smooth office operations.
- Maintained electronic health records using dental practice management software.
- Filed patient charts systematically to enhance retrieval efficiency for clinical staff.
Education
Bachelor of Science (B.S.) - Healthcare Administration
Monroe College
Bronx, NY06.2025
Clinical Medical Assisting Diploma -
Rasmussen College
Ocala01.2020
Skills
- Patient service
- Appointment management
- Insurance billing
- Records management
- EMR systems
- Front desk operations
- Data entry
- Microsoft Office Suite
- Team leadership
- CPR certification
- First aid certification
- Bilingual: Creole
Languages
- Creole
- English
- Creole
Timeline
Patient Care Coordinator
Twin Boro
09.2024 - 10.2025
Patient Coordinator
Great Expressions
03.2021 - 01.2022
Patient Coordinator/Medical Assistant
Family Care Specialist
02.2019 - 11.2020
Patient Coordinator
Premier Pediatrics
08.2018 - 02.2019
Dental Receptionist
Hannubal Gopalaswamy Dental Services
04.2017 - 03.2018
Bachelor of Science (B.S.) - Healthcare Administration
Monroe College
Clinical Medical Assisting Diploma -
Rasmussen College