JENNIFER HONEYCUTT
Vandalia
Summary
Dynamic Patient Care Coordinator with a proven track record at Illumia Health, skilled in EHR management and case management. Adept at enhancing patient outcomes through effective scheduling and communication. Recognized for implementing innovative solutions and maintaining HIPAA compliance, while delivering exceptional service and support to patients and healthcare teams.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Illumia Health
Dayton
05.2025 - Current
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Coordinated patient intake and scheduling, ensuring accurate input of demographics and insurance billing.
- Coordinated patient appointments and managed schedules efficiently.
- Coordinated scheduling for multiple nurse practitioners and registered nurses.
- Maintained accurate patient records in the electronic health record system.
- Responded promptly to patient inquiries and resolved concerns effectively.
- Resolved patient complaints by prioritizing needs of patients and staff members.
- Collaborated with clinical managers to ensure comprehensive patient care.
- Worked closely with patients and family members to facilitate urgent scheduling changes.
- Tracked patient census and generated end-of-day reports to maintain operational oversight.
Orthopedic Scheduling
Orthopedic Associates of Southwest Ohio
02.2021 - 05.2025
- Scheduled patient appointments for over 20 orthopedic providers, ensuring efficient time management.
- Coordinated with medical assistants to improve communication with patients and providers during scheduling challenges.
- Adapted and resolved scheduling conflicts for daily, weekly, and monthly doctor events.
- Answered incoming phone calls to coordinate patient appointment routing accurately.
- Implemented process improvements that streamlined workflow and increased patient appointment accuracy.
- Collaborated with eClinical system for effective patient tracking and management.
- Presented innovative ideas and solutions that improved team collaboration and patient care.
- Conducted daily research to identify potential gaps affecting patients and providers.
- Supervised daily operations and ensured adherence to company policies.
- Trained new employees on safety protocols and operational procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Administrative Assistant
Cintas Corporation
Dayton
05.2018 - 04.2020
- Coordinated office activities and maintained organized filing systems.
- Managed incoming calls, directing inquiries to appropriate personnel for timely resolution.
- Operated office equipment, including fax machines, copiers, and phone systems.
- Utilized Microsoft Office Suite to create documents and spreadsheets effectively.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored office supplies inventory, ensuring adequate stock levels for uninterrupted operations.
- Verified figures, postings, and documents for accuracy and proper coding.
- Employed accounting software to record, store, and analyze financial data.
- Provided customer service, assisting with order placement and account information inquiries.
Education
Emergency Medical Training -
SINCLAIR
Dayton, OH07-2019
Basic Peace Academy -
Dayton, OH05-2008
A.S. - Administrative Support
SOUTHWESTERN COLLEGE
Dayton, OH11-2006
Skills
- Patient communication
- Patient advocacy
- Case management
- Patient outreach
- ECW proficiency
- Medical terminology
- HIPAA certification
- CPR certification
References
Available upon request
Personal Information
Title: PCC/MA/PCT/Administrative Support
Timeline
Patient Care Coordinator
Illumia Health
05.2025 - Current
Orthopedic Scheduling
Orthopedic Associates of Southwest Ohio
02.2021 - 05.2025
Administrative Assistant
Cintas Corporation
05.2018 - 04.2020
Emergency Medical Training -
SINCLAIR
Basic Peace Academy -
A.S. - Administrative Support
SOUTHWESTERN COLLEGE