Kianna Piuila
WVC,UT
Summary
Energetically driven and results-oriented professional with a proven track record at Staybridge Suites, excelling in customer service and conflict resolution. Demonstrated ability to learn quickly, showcasing proficiency in MS Excel and a professional demeanor. Renowned for enhancing guest satisfaction and streamlining check-in processes, significantly improving operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Warehouse Material Handler
Elwood Staffing
10.2024 - 01.2025
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Enhanced customer satisfaction through timely order processing while ensuring accuracy in picking, packing, and shipping tasks.
- Reduced order fulfillment times by efficiently picking and packing items for shipment.
Front Desk Agent
Staybridge Suites
09.2023 - 06.2024
- Greeted customers upon arrival and provided assistance with check-in
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Interacted kindly with guests, offering assistance and support
Warehouse Worker
ENLINKS
02.2021 - 06.2021
- Picking and packing, Unloading trucks with machines
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Operated manual pallet jack to move products throughout warehouse
- Packed orders in accordance with customer specifications
- Sorted and placed materials or items on racks and shelves according to organizational standards
Customer Service Representative
Express Recovery
02.2019 - 02.2021
- Out bound calls, Conflict resolutions, Take payments from customers trouble shoot, Collections
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
Material Handler
XPO Logistics
12.2018 - 03.2019
- Sort mail, Print placards, Experienced in SV web, Assign and close placards with scanners, Place mail on conveyor belt
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport
- Efficiently managed time to complete daily tasks within set deadlines
- Utilized RF scanners to track the movement of goods throughout the facility
- Loaded and unloaded materials onto pallets with attention to detail
Education
HIGH SCHOOL DIPLOMA -
HUNTER HIGH SCHOOL
05.2018
Skills
- Customer service
- Follow instructions
- Responsible
- Conflict resolution
- MS Excel
- Fast learner
- People skills
- Guest Registration
- Professional Demeanor
Timeline
Warehouse Material Handler
Elwood Staffing
10.2024 - 01.2025
Front Desk Agent
Staybridge Suites
09.2023 - 06.2024
Warehouse Worker
ENLINKS
02.2021 - 06.2021
Customer Service Representative
Express Recovery
02.2019 - 02.2021
Material Handler
XPO Logistics
12.2018 - 03.2019
HIGH SCHOOL DIPLOMA -
HUNTER HIGH SCHOOL
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