Kianna Salas Verbic
Kansas City,KS
Summary
Dedicated customer service professional with extensive expertise in service delivery and a proven track record of effective multitasking. Committed to building strong professional relationships that enhance profitability and drive business results. Experienced Security Supervisor transitioning skills into a customer service representative role, seeking a long-term opportunity within a dynamic company that values growth and continuous learning. Passionate about delivering exceptional service and contributing to overall team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nations Benefits
Kansas City, MO
12.2021 - 12.2023
- Assisting member with healthcare plan inquires, making changes - updating information
- Inbound & Outbound Calls to revive member issues or questions.
- Resolve complaints members had to best of ability
- Use company systems, Utilize software, databases, and scripts to provide consistent and excellent service while meeting call center metrics
- Assisting member with healthcare plan inquires, making changes - updating information
- Inbound & Outbound Calls to revive member issues or questions.
- Guide members through their benefits
- Resolve complaints members had to best of ability
- Use company systems, Utilize software, databases, and scripts to provide consistent and excellent service while meeting call center metrics
Security Officer Supervisor
Allied Universal Security Services
Kansas City, KS
01.2024 - 11.2024
- Checked and verified photo identification prior to granting facility access to facility.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Officer
Sunstates Security
Kansas City, KS
12.2024 - Current
- Responded to alarms and disturbances, maintaining calm during high-pressure situations.
- Checking in and out contractors and vendors
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Improved incident reporting processes, enhancing communication among team members.
- Completed full building and grounds patrols to spot and investigate concerns.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Piper High School
Piper, KSSkills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer service
- Call center experience
- Data collection
- Phone etiquette
- Communication skills
- Call management
Timeline
Security Officer
Sunstates Security
12.2024 - Current
Security Officer Supervisor
Allied Universal Security Services
01.2024 - 11.2024
Customer Service Representative
Nations Benefits
12.2021 - 12.2023
High School Diploma -
Piper High School