Kianna Scott
Sandy Springs,GA
Summary
Results-driven professional in administrative support, specializing in insurance verification, data entry, and appointment management. Recognized for implementing process improvements that enhance operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Technical Trainer
Children’s Healthcare of Atlanta
08.2026 - Current
- Provide technical training and support to clinical, administrative, and physician staff.
- Train employees on Epic, hardware, and new technology systems.
- Create training materials, job aids, presentations, and user guides.
- Assess training needs and provide instruction based on employee needs.
- Lead classroom and hands-on training sessions for new and existing employees.
- Support new system updates and technology implementations across the organization.
- Manage training schedules, attendance, and employee records.
- Partner with analyst teams to resolve training needs and improve system adoption.
- Communicate system updates, processes, and procedures to staff.
Lead Registration Associate/ PARC Super User
Children's Healthcare of Atlanta
06.2024 - 07.2026
- Co‑led and supported a team of 17 Registration Associates , providing training, guidance, workflow support, and real‑time problem resolution.
- Managed complex multitasking responsibilities, including ticket submission, quality assurance audits, patient scheduling, staff training, and operational support across several clinical sites.
- Implemented process improvements and workflow enhancements, contributing to increased efficiency, consistency, and staff effectiveness across multiple locations.
- Served as PARC Super User (2025–2026), providing frontline system support, troubleshooting, and peer guidance
- Participated in multiple Epic UAT and go‑live initiatives, including: Appointment Request UAT (March 2025),
Tiered Pool Scheduling (October 2025), Wisdom Interim Scheduling (February 2026) and Epic Wisdom (March 2026). - Supported Epic Wisdom migration activities, assisting with system adoption, staff training, and change management.
- Processing co-payments and collecting outstanding balances on accounts.
- Demonstrating flexibility, initiative, and cross‑site collaboration
- Recognized with Star of the Month (2024) for outstanding metric performance, leadership, and teamwork.
- Addressed and resolved patient and family concerns with professionalism, empathy, and attention to detail.
- Screened and interviewed candidates during hiring events, supporting recruitment and team growth.
- Built collaborative relationships outside immediate role by actively engaging with ERG groups and ACT committee participation.
- Maintained high standards of courtesy, integrity, patience, and attentiveness, ensuring compliance with organizational policies and patient‑centered values.
- Plan quarterly team building activities amongst the internal team to boost the morale .
Personal Injury Specialist
Touch of Life Family Chiropractic
10.2020 - 06.2024
- Managed multiple provider(s) calendars, scheduled appointments, and coordinated meetings for leadership and Attorneys to ensure efficient time management.
- Prepared meeting agendas and marketing strategies that increased collection revenue and patient volume in a timely and organized manner.
- Created, edited, and formatted documents in Microsoft Word, Excel, and PowerPoint while following organizational style guidelines.
- Processed expense reports, status updates, invoices, and financial transactions with accuracy and adherence to policy.
- Created financial care plans that aligned with their specific needs and goals.
- Assisted with tracking departmental billing reductions and monitoring expenses to support financial accountability.
- Served as point of contact for Medical Providers and law office personals (Case managers, Paralegals, Attorneys, Billing/Medical records deportment), maintaining professional and effective communication.
- Screened incoming 30 phone calls and provided accurate information to callers for scheduling purposes.
- Ordered and maintained office supplies, ensuring adequate inventory and cost efficiency.
- Created and edited content to publish on social platforms that aligned with company policy.
- Maintained confidential employee and departmental records in compliance with policies.
- Supported special projects, health screening events and assisted management with administrative needs as assigned.
Front and Back Office Lead Medical Assistant
Arrowhead Clinic
08.2017 - 10.2020
- Supported clinic leadership with daily administrative operations, including appointment scheduling, calendar management, and patient coordination.
- Prepared, maintained, and updated electronic patient files; ensured accurate record‑keeping and compliance with clinic policies.
- Answered and screened incoming phone calls, addressed inquiries, and routed requests to appropriate staff as needed.
- Processed insurance verification and claim submissions using PayDC software and Availity, supporting financial and billing reconciliation activities.
- Assisted with ordering, stocking, and inventory management of office and clinical supplies; coordinated with vendors to maintain adequate stock levels.
- Prepared examination rooms and ensured proper setup for patient visits.
- Scanned, faxed, uploaded, and retrieved documents to support operational and audit needs.
- Obtained patient vitals, performed X‑rays, and supported physicians during patient treatment.
- Assisted with patient recalls, follow‑ups, and appointment reminders to support patient flow and scheduling accuracy.
- Created financial care plans for patients.
Customer Service Representative /Front End Cashier
Kroger
11.2016 - 11.2017
- Delivered high‑quality customer service while handling cash transactions, refunds, and exchanges in compliance with company policies.
- Responded to customer inquiries in person and by phone, resolving issues efficiently and professionally.
- Maintained accurate transaction records and supported daily financial balancing procedures.
- Assisted supervisors with store operations and special tasks as assigned.
- Demonstrated strong communication skills and the ability to work collaboratively with internal staff.
- Monitored QueVision to manage and track customer flow to ensure four minute wait times were reduced to 30 seconds or less.
- Negotiated Employee contracts and wages by being apart of the United Food and Commercial Workers International Union (UFCW).
Education
High School Diploma -
Mount Zion High School
Morrow, GA05.2016
Medical Assistant -
United Education Institute
Morrow, GA01.2017
Skills
- Insurance verification
- Data entry proficiency
- Calendar & Appointment Management
- Administrative & Office Support
- Financial Reconciliation & Expense Processing
- Claim Filing (PIP, UM, UMI, BI)
- Document Preparation & Editing (Word, Excel, PowerPoint)
- Meeting Coordination & Minute Preparation
- Vendor & Interdepartmental Coordination
- Records Management & Data Entry
- Payroll/Timekeeping Support
- HIPAA Compliance & Confidentiality
- Customer & Stakeholder Communication
- Proficient at Epic ,Availity and GAMMIS
Certification
- HIPAA
- OSHA
- BLS CPR (Adult and Children)
Timeline
Technical Trainer
Children’s Healthcare of Atlanta
08.2026 - Current
Lead Registration Associate/ PARC Super User
Children's Healthcare of Atlanta
06.2024 - 07.2026
Personal Injury Specialist
Touch of Life Family Chiropractic
10.2020 - 06.2024
Front and Back Office Lead Medical Assistant
Arrowhead Clinic
08.2017 - 10.2020
Customer Service Representative /Front End Cashier
Kroger
11.2016 - 11.2017
Medical Assistant -
United Education Institute
High School Diploma -
Mount Zion High School