Tenisha McDonald Camp
Dallas,TX
Summary
Dynamic Trainer Specialist with extensive experience at VA Trainer Specialist, adept in curriculum development and training delivery. Proven track record in enhancing learner engagement and knowledge retention through innovative instructional strategies. Strong interpersonal skills and expertise in compliance ensure effective training outcomes in the healthcare sector.
Overview
12
12
years of professional experience
Work History
Trainer Specialist
VA Trainer Specialist
Kansas City, Mo
07.2021 - 07.2025
- Delivered instruction and managed diverse adult learner classes in-person and virtually, enhancing engagement and knowledge retention.
- Conducted individual, small group, and full classroom exercises, including simulations and process activities.
- Conducted assessments to evaluate participant attainment of learning objectives.
- Developed relationships with learners to assess and adapt to various learning styles.
- Organized and communicated course content and materials within certified institution to align with learning objectives.
- Collaborated with internal teams to enhance and evaluate learning objectives and course content.
- Oversaw contractors and vendors for development and administration of senior-level instructor-led training programs, ensuring quality and compliance.
Revenue Cycle Cerner Trainer/EPIC Trainer
Frazier Healthcare Consulting
Arlington, Remote
07.2018 - 07.2021
- Conducted training sessions for 15 end users on system functionalities.
- Participated in the development of education materials and manuals.
- Contributed to development of educational materials and manuals to support training initiatives.
- Developed instruction strategies for new and existing training programs.
- Educate and train revenue cycle team on system operability in an efficient manner.
- Prepared and distributed training aids; instruction materials, handouts, evaluation forms, and visual aids.
- Assisted in facilitating the front-end insurance plan code maintenance process.
- Provided guidance and direction to site departments regarding current insurance regulations and processing practices.
- Engaged with various departments to identify opportunities during EMR implementation and provide feedback and recommendations.
Medicare Claims Specialist
Professional Medical Services
Ft. Worth, TX
11.2015 - 07.2018
- Managed written and verbal appeals with insurance companies for underpayments, advocating for fair reimbursement.
- Executed collection procedures for inpatient and outpatient claims, ensuring accuracy in billing processes.
- Investigated and resolved patient issues by analyzing facts and circumstances, developing timely and effective solutions.
- Reviewed EOBs for contractual discount payment and patient responsibility.
- Reviewed payor contracts to determine payment variance analysis.
- Ensured that daily, weekly, and monthly billing functions were accurate.
- Updated/ adjusted accounts with secondary billing information.
- Adjusted, corrected, and billed claims from DDE.
- Corrected and rebilled claims from Xclaim system.
Patient Account Resolution
Cymetrix
Lewisville, TX
09.2013 - 10.2015
- Resolved account balances to zero, ensuring accounts were not escalated to outside collections.
- Handled incoming and outgoing calls to patients and insurance companies to resolve account balances.
- Completed written and verbal appeals with insurance companies to recover underpayments in accordance with facility contracts.
- Developed and managed measurable goals for clients and company to enhance overall account resolution.
- Implemented policies and procedures to enhance department efficiency. Played a key role in setting and achieving monthly goals.
- Researched and responded to all patient inquiries received by telephone and mail.
- Managed care operations for Medicare, Medicaid, and commercial insurance.
- Worked with management in developing policies and procedures.
Education
Associate of Science - Health Care Management
Brown Mackie College
Bedford, TX05-2015
Skills
- Curriculum development
- Training expertise
- EPIC charting
- Allscripts
- Cerner training
- Meditech
- IDX
- Nextgen
- Insurance verification
- Claims management
- Medical billing
- Patient eligibility verification
- Revenue management
- Insurance regulations
- Patient payment processing
- Insurance claims follow-up
- Electronic health records
- HMS
- SSI
- Billing expertise
- Data analysis
- Process improvement
- Compliance knowledge
- HIPAA compliance
- Policy adherence
- Policy understanding
- Strong interpersonal skills
- Team leadership
- Teamwork
- Relationship management
- Conflict management
- Communication skills
- Effective communication
- Presentation skills
- Problem solving
- Critical thinking
- Healthcare industry
- Data entry proficiency
- MS Office Suite
- Communication skills
- Policy understanding
- EMR
- Billing expertise
Timeline
Trainer Specialist
VA Trainer Specialist
07.2021 - 07.2025
Revenue Cycle Cerner Trainer/EPIC Trainer
Frazier Healthcare Consulting
07.2018 - 07.2021
Medicare Claims Specialist
Professional Medical Services
11.2015 - 07.2018
Patient Account Resolution
Cymetrix
09.2013 - 10.2015
Associate of Science - Health Care Management
Brown Mackie College