Kianna Spiering
Sebastian,FL
Summary
Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Owner/Operations Manager
Spring Cleaning Pro
Sebastian, FL
01.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
Housekeeping Supervisor
Tresure Coast Getaways
Sebastian, FL
02.2018 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Retail Store Manager
Keykers
Marathon, FL
06.2011 - 11.2016
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
Education
CNA
Fortis
Fort Pierce, FL04-2015
Cosmetology
Boca Beauty Academy
Boca Raton, FL05-2014
High School Diploma -
Marathon High School
Marathon06-2012
Skills
- Marketing Tactics
- Budget Administration
- Labor Relations
- Business Management
- Quality Management Systems
- Contract Negotiation Expertise
- Operations Management
- Customer Relations
- Business Administration
Timeline
Owner/Operations Manager
Spring Cleaning Pro
01.2019 - Current
Housekeeping Supervisor
Tresure Coast Getaways
02.2018 - Current
Retail Store Manager
Keykers
06.2011 - 11.2016
CNA
Fortis
Cosmetology
Boca Beauty Academy
High School Diploma -
Marathon High School
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