Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Spiering

Sebastian,FL

Summary

Versatile and results-driven professional with a proven track record at Spring Cleaning Pro LLC, enhancing cleanliness standards and client satisfaction through effective supervision and training. Excelled in staff motivation and chemical handling, significantly improving operational efficiency. Demonstrated exceptional client relations and budgeting skills, contributing to sustained business growth and exceeding performance goals.

Overview

14
14
years of professional experience

Work History

Cleaning Supervisor

Spring Cleaning Pro Llc
01.2019 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.

Sales Associate

Cocos General Store
05.2017 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate Manager

Keyshot Photography
02.2011 - 01.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Conducted regular performance reviews of staff members, identifying areas for improvement and creating actionable development plans accordingly.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.

Education

Diploma -

Marathon High School
Marathon, FL

Skills

  • Health and safety
  • Invoicing
  • Chemical handling
  • Client relations
  • Schedule management
  • Budgeting and cost control
  • Cleaning and sanitation
  • Customer service
  • Guest relations
  • Staff motivation

Timeline

Cleaning Supervisor

Spring Cleaning Pro Llc
01.2019 - Current

Sales Associate

Cocos General Store
05.2017 - 03.2019

Sales Associate Manager

Keyshot Photography
02.2011 - 01.2016

Diploma -

Marathon High School

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Kianna Spiering