Kianna Valdez
WESTCOVINA,CA
Summary
Results-driven Account Manager with years of experience in client account management. Promoted from Customer Service Representative for consistently delivering outstanding service. Skilled in effective communication and targeted sales techniques to drive revenue growth and nurture existing client relationships.
Overview
5
5
years of professional experience
Work History
Account Manager
Calibre International
Azusa, California
01.2024 - Current
- Managed client accounts, enhancing satisfaction and promoting retention.
- Acted as main point of contact which developed and maintained strong relationships within current accounts.
- Conducted regular meetings to address client needs and expectations to give a tailored experience
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Account Growth - Up-Selling & Cross-Selling trending items or items relevant to clients previous purchases
- Account Growth - Up-Selling & Cross-Selling trending items or items relevant to clients' previous purchases
- Represented the company by attending trade shows and conferences to network and gather industry insights.
Customer Service Representative
Calibre International
Azusa
06.2021 - 12.2023
- Answered high volume calls and assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in database, maintaining thorough records for reference and quality assurance.
- Trained new staff on customer service protocols and best practices.
- Managed order processing using company-specific software, ensuring accuracy and efficiency in fulfillment.
- Entered customer orders into the CRM system accurately & QC'd before going into production
- Ran Reports which tracked orders from start to finish, ensuring timely delivery of goods
Education
Baldwin Park High School
Baldwin Park, CASome College (No Degree) - Psychology
Rio Hondo College
Whittier, CASkills
- Client account management
- Customer relationship management
- Upselling strategies
- Order processing accuracy
- Industry trend awareness
- Customer relationships
- Upselling
- Order management
- Account growth strategies
- Strategic account planning
Affiliations
- Started a side hustle where i make cakepops, chocolate covered strawberries & occasionally have pop-ups
- I love to cook & bake
- Daily journaling and/or Reading
- Going on walks/hikes with my daughter
References
References available upon request.
Timeline
Account Manager
Calibre International
01.2024 - Current
Customer Service Representative
Calibre International
06.2021 - 12.2023
Baldwin Park High School
Some College (No Degree) - Psychology
Rio Hondo College