Kianna Wilson
Sewell,NJ
Summary
Detail-oriented professional with 5 years of experience in communication, multitasking, and organizational role., resolving inquiries efficiently, and streamlining procurement processes. Adept at using Microsoft Office, data entry, and problem-solving to enhance customer service and critical thinking.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Camden City Board Of Education
Camden Nj
09.2023 - Current
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Tier 1 Agent
Co-op Financial Services
Fort Worth, TX
07.2021 - 01.2023
- Efficiently resolved member inquiries, consistently meeting targets and boosting satisfaction
- Maintained professionalism in challenging situations, ensuring high service quality
- Collaborated with team members to foster a productive work environment
- Completed extensive training to enhance service delivery and knowledge.
Procurement Analyst
Ceris Health (Cornerstone Staffing)
Remote
12.2020 - 07.2021
- Secured critical medical records, enhancing claims processing efficiency and compliance
- Optimized procurement workflows, reducing claim processing times and improving accuracy
- Collaborated with healthcare providers to gather necessary documentation, ensuring regulatory compliance
- Reviewed medical data to support claims, improving the effectiveness of the review process
- Facilitated data acquisition, leading to significant improvements in claim handling.
HR Analyst
BNSF Railway (Cornerstone Staffing)
Remote
03.2019 - 12.2020
- Contacted employees/contractors exposed to COVID-19, documenting test results and symptoms
- Ensured compliance with CDC and BNSF guidelines for return-to-work eligibility
- Trained and audited Case Managers to uphold high standards in case handling
- Supported employees during quarantine and recovery periods
- Analyzed medical data to inform HR decisions and improve processes.
Education
High School Diploma -
Camden Central High School
Camden, NJ06.2009
Skills
- Effective Communication
- Microsoft Office
- Call center experience
- Microsoft Excel
- Supplier Relationship Management
- Strategic Sourcing
- Data Entry
- Customer Communication
- Salesforce utilization
Timeline
Paraprofessional
Camden City Board Of Education
09.2023 - Current
Tier 1 Agent
Co-op Financial Services
07.2021 - 01.2023
Procurement Analyst
Ceris Health (Cornerstone Staffing)
12.2020 - 07.2021
HR Analyst
BNSF Railway (Cornerstone Staffing)
03.2019 - 12.2020
High School Diploma -
Camden Central High School