Kianya M. Brown
Augusta,GA
Summary
Administrative Professional experienced in managing medical office tasks and enhancing patient satisfaction. Achieved streamlined administrative processes through strong organizational and communication skills, facilitating team collaboration. Focused on optimizing front office functions and supporting team efficiency in dynamic environments.
Overview
16
16
years of professional experience
Work History
Front Office Assistant
Wellstar Image MCG
06.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted in maintaining organized patient records and documentation within electronic health systems.
- Coordinated communication between patients and medical staff to streamline service delivery.
- Implemented office procedures to enhance workflow efficiency and reduce wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Front Office Coordinator
Piedmont Hospital
11.2024 - Current
- Coordinated patient scheduling and managed appointments to optimize front office efficiency.
- Trained and mentored new staff on front office procedures and hospital protocols.
- Implemented electronic health record systems to improve patient information management and accessibility.
- Oversaw daily operations of the front office, ensuring compliance with regulatory standards and policies.
- Led initiatives to enhance team collaboration, fostering a supportive work environment among staff members.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Streamlined communication between departments to enhance service delivery and patient experience.
- Developed workflows to reduce wait times, improving overall patient satisfaction scores.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Monitored office supplies by checking inventory and placing orders.
Practice Manager
Southeast Orthopedic Specialist
04.2016 - 10.2024
- Manages front-end process to ensure consistent accurate collection of demographic and insurance information.
- Coached staff on patient satisfaction, problem resolution, and collection activities to enhance service delivery and compliance with best practices.
- Oversaw supply inventories, ensuring accurate par levels to support operational needs and prevent shortages.
- Ensures that all staff treat patients courteously and respectfully.
- Assists the Directors with monitoring metrics-based reports and performs audits on staff and patient accounts.
- Assists the Directors with monitoring metrics based reports and performs audits on staff and patient accounts.
- Ensures that all staff treats patients courteously and respectfully.
- Manages daily practice operations to ensure policy and procedure, standard operating procedures, metrics management, and updates federal and state regulations.
- Streamlined clinic operations to enhance patient flow and service delivery.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Surgery Coordinator, Lead
Southeast Orthopedic Specialist
02.2011 - 2016
- Tracked and obtained medical clearances for scheduled surgeries, ensuring compliance with safety protocols.
- Call patients to schedule surgery within 48 hours of the order being placed and schedule all pre-op and post-op appointments for the patient.
- During the financial counseling session, collects patients' responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
- Tracks and obtains medical clearances for scheduled surgeries.
- Conducted hiring processes for the surgery scheduling team. and trained and motivated the surgery scheduling team.
- Coordinated patient scheduling for surgical procedures to enhance clinic efficiency.
- Managed pre-operative and post-operative patient communications, ensuring clarity and support.
Medical records/ Scribe
Southeast Orthopedic Specialist
08.2010 - 01.2011
- Executed accurate, timely charting of patient encounters, encompassing patient history, physical exams, diagnostic findings, lab results, consultations, treatment course, diagnoses, discharge instructions, and prescriptions to ensure comprehensive patient records.
- Ensured compliance with company policies regarding confidentiality of patient information, safeguarding sensitive data and maintaining trust.
- Documented patient interactions and medical histories accurately for orthopedic assessments.
- Assisted healthcare providers with charting and transcription of clinical notes efficiently.
- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Trained new team members on scribing protocols and best practices in orthopedic documentation.
Education
Bachelor of Arts - Associates or Arts, Degree, Medical Assisting
CollegeMedical Careers Institute
Virginia Beach, VA01-2005
Skills
- Front office management
- Client relations
- Reception operations
- Administration and operations
- Patient scheduling
- Office administration
- Customer service
- Patient coordination
Timeline
Front Office Assistant
Wellstar Image MCG
06.2025 - Current
Front Office Coordinator
Piedmont Hospital
11.2024 - Current
Practice Manager
Southeast Orthopedic Specialist
04.2016 - 10.2024
Surgery Coordinator, Lead
Southeast Orthopedic Specialist
02.2011 - 2016
Medical records/ Scribe
Southeast Orthopedic Specialist
08.2010 - 01.2011
Bachelor of Arts - Associates or Arts, Degree, Medical Assisting
CollegeMedical Careers Institute