Kiara Arocho
Myrtle Beach,SC
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Marriott
07.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
Dual Operations Manager
Residence Inn & Courtyard By Marriott
07.2022 - 07.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant General Manager
Residence Inn
06.2021 - 07.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Assistant General Manager
Courtyard by Marriott
08.2020 - 12.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Operations Manager
Residence Inn
06.2019 - 08.2020
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
BBA - Business Administration & Human Resources
Universidad De Puerto Rico
Puerto Rico06-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Bilingual
- Inventory control
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
English
Professional Working
Timeline
General Manager
Fairfield Marriott
07.2024 - Current
Dual Operations Manager
Residence Inn & Courtyard By Marriott
07.2022 - 07.2023
Assistant General Manager
Residence Inn
06.2021 - 07.2022
Assistant General Manager
Courtyard by Marriott
08.2020 - 12.2020
Operations Manager
Residence Inn
06.2019 - 08.2020
BBA - Business Administration & Human Resources
Universidad De Puerto Rico
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