Kiara Arocho
Jacksonville,Florida
Summary
Sales and management professional with proven success in exceeding sales targets and enhancing operational efficiency in luxury retail. Expertise in client relationship management, team collaboration, and executing effective sales strategies. Recognized for driving business growth, optimizing team performance, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Boutique operations specialist
Chanel
jacksonville, Florida
08.2025 - Current
- Utilized point-of-sale systems to facilitate transactions and manage customer data.
- Collaborated with team members to resolve customer inquiries, improving service quality and customer satisfaction.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Shared insights on process improvements and efficiency during team meetings, fostering a culture of continuous improvement.
Makeup Artist
Enterpreneur
08.2015 - Current
- Won the International title of Makeup Artist of the Year for the 2023 The Skin Games competition.
- Provided makeup services for weddings, proms and other special events.
- Coordinated with photographers and stylists during photoshoots to create cohesive visual themes.
- Managed appointment scheduling, cancellations, and rescheduling to ensure seamless client experiences.
Sales Advisor
Chanel
Jacksonville, Oregon
07.2024 - 08.2025
- Provided expert knowledge on product features and brand heritage to customers.
- Developed strong customer relationships through personalized service and consistent follow-ups.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
Charlotte Tilbury Counter Manager
Nordstrom
jacksonville, Florida
10.2023 - 07.2024
- Attracted new clients through targeted brand promotion and sales marketing strategies, enhancing customer engagement.
- Reviewed and analyzed business performance metrics daily, weekly, monthly, seasonally, and annually to inform strategic decisions.
- Trained new employees on store policies, procedures and customer service standards.
- Evaluated individual and team performance to identify improvement opportunities, fostering a culture of continuous development.
Charlotte TilburyBeauty Advisor
Nordstrom
jacksonville, Florida
05.2022 - 10.2023
- Showcased product application techniques to elevate customer satisfaction and engagement.
- Updated knowledge of beauty trends and product launches to provide tailored recommendations.
- Cultivated customer relationships to improve shopping experience and loyalty.
Prestige Beauty Advisor
Ulta Beauty Inc.
jacksonville, Florida
02.2021 - 05.2022
- Cultivated relationships with existing customers through personalized conversations about new products.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Executed promotional events for new product launches, enhancing customer engagement.
- Created a welcoming environment for customers during their visit.
Education
Bachelor of Science - Genera Studies, Minor in Marketing and Buisness M
University of North Florida
Jacksonville, FL07-2026
Skills
- Customer service
- Process planning
- Improvement plans
- Team collaboration
- Leadership experience
- Attention to detail
Timeline
Boutique operations specialist
Chanel
08.2025 - Current
Sales Advisor
Chanel
07.2024 - 08.2025
Charlotte Tilbury Counter Manager
Nordstrom
10.2023 - 07.2024
Charlotte TilburyBeauty Advisor
Nordstrom
05.2022 - 10.2023
Prestige Beauty Advisor
Ulta Beauty Inc.
02.2021 - 05.2022
Makeup Artist
Enterpreneur
08.2015 - Current
Bachelor of Science - Genera Studies, Minor in Marketing and Buisness M
University of North Florida