KIARA BAPTISTE
ALO
NEW YORK,NY
1
Certification
6
years of professional experience
I am a dedicated customer service specialist with 5 years of experience in fast-paced environments, effectively prioritizing and multitasking. I excel in resolving escalated customer issues and collaborating as a team player to achieve both personal and organizational goals.
Work History
Residential Aide
8 Months- Monitored and documented resident health changes, reporting to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Facilitated recreational and social activities, enhancing resident engagement and well-being.
Operations Associate
1 Year 2 Months- Processed online shipments.
- Supported operational functions such as sales floor recovery and supply management.
- Maintained strong visual merchandising standards on the sales floor and in the stockroom.
Warehouse Assistant
4 Months- Sorted and placed materials or items in storage, trucks, and/or warehouses.
- Coordinated directly with specific producers and customers to communicate ETAs and order status.
- Completed pick-up forms and assisted partners with providing allocated amounts of food.
Sales Coordinator
1 Year 11 Months- Anticipated and resolved problems.
- Set goals and created sales strategies to attract more customers.
- Updated managers on the status of projects and oversaw the work of associates.
Customer service Associate
7 Months- Managed a team of cashiers.
- Trained new employees in customer service practices and conflict resolution.
Sales lead Associate
3 Years 1 Month- Executed purchases and returns at the cash register while checking for accuracy.
- Resolved customer complaints and issues in a timely manner.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 10% annually.
Education
Skills
Customer Communication
Problem-solving skills
Incident management
Negotiation skills
Customer Service
Organization and time management skills
Documentation and record keeping
Sales Expertise
Certification
OSHA Certificate
Food protection license
CPR/AED/ First Aid certificate
CONTACT
KiaraGirls88@gmail.com
Timeline
Residential Aide
Highland Park Care Center
12.2025 - CurrentRead More
Operations Associate
ALO
06.2025 - CurrentRead More
Warehouse Assistant
The Campaign Against Hunger
04.2025 - 08.2025Read More
Sales Coordinator
TJ Maxx
08.2023 - 07.2025Read More
Customer service Associate
GAP
07.2023 - 02.2024Read More
Sales lead Associate
Forever 21
06.2020 - 07.2023Read More
Cultural Academy for the Arts and Science
Read More