Kiara Blackstock
Winston-Salem
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Reliable with phenomenal work ethic with the ability to quickly adapt to new tasks and environment. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Miracle-Ear South Atlantic Hearing
High Point
06.2025 - Current
- Coordinated patient appointments and follow-ups for hearing assessments.
- Assisted patients with hearing aid selection and fitting processes.
- Educated patients on hearing health and device maintenance techniques.
- Operated sterilization equipment to ensure proper sanitation of medical instruments.
- Inspected and tested sterilized items for compliance with safety standards.
- Adhered to infection control policies to maintain a safe working environment.
- Managed patient records using electronic health record systems efficiently.
- Communicated with insurance companies to verify coverage and claims processing.
- Scheduled routine maintenance appointments for hearing devices effectively.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Co-Manager
Windsor
Winston Salem
10.2021 - Current
- Performed daily audits of registers to ensure accuracy of financial records.
- Created strategies to increase sales and improve overall store performance.
- Developed a system for tracking sales performance and customer feedback.
- Provided excellent customer service while resolving customer complaints.
- Collaborated with upper management regarding budgeting decisions and cost control measures.
- Mentored new employees and provided guidance on company policies and procedures.
- Analyzed sales data reports to identify areas of improvement within the store environment.
- Maintained up-to-date knowledge of industry trends and competitor activities.
- Planned, organized, and delegated tasks to ensure efficient workflow.
- Communicated plans and actions to meet departmental goals.
- Negotiated contracts with vendors and suppliers.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Medical Health Assistant
Forsyth Human Society
Winston Salem
08.2021 - 09.2021
- Educated patients on health maintenance topics such as nutrition, exercise and disease prevention.
- Maintained cleanliness of treatment areas by performing regular cleaning duties according to standards.
- Observed changes in patients' conditions and reported them to the attending physician promptly.
- Recognized symptoms of distress in patients and notified appropriate healthcare personnel immediately.
- Provided personal care services such as bathing, dressing, oral hygiene and grooming to patients.
- Administered medications to clients at scheduled times.
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills.
Sales Associate
Ross Dress for Less
Winston Salem
07.2017 - 08.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Kept work area clean, organized and free of clutter at all times.
- Promoted benefits of store credit cards and customer loyalty programs.
Sales Associate
Victoria Secret
Winston Salem
10.2016 - 02.2017
Education
Bachelor of Science (B.S.) - Biology
Winston-Salem State University
Winston-Salem, NC, US05.2020
Skills
- Patient scheduling
- Sterilization procedures
- Insurance verification
- Customer service
- Conflict resolution
- Patient care coordination
- Goal setting
- Medical terminology
- HIPAA protocol adherence
- HIPAA compliance
- Laboratory equipment
- Data entry
- Chemical handling
- Research and documentation
- Lab equipment maintenance
- Hazardous materials handling
- Microbiology techniques
- Anatomy and physiology
- Laboratory safety protocols
- Sample preparation
- Cell culture
- Employee training
- Team leadership
- Sales management
- Operations management
- Relationship building
- Budget control
- Sales techniques
- Inventory management
References
- Isis Moffitt, School Teacher's Assistant Peer, moffittisis@gmail.com
- Darlene Cisneros, Store Manager, darlenec@windsorstore.com
- Charles Webb, Manager Peer, charleswebb3712@gmail.com
Timeline
Patient Care Coordinator
Miracle-Ear South Atlantic Hearing
06.2025 - Current
Co-Manager
Windsor
10.2021 - Current
Medical Health Assistant
Forsyth Human Society
08.2021 - 09.2021
Sales Associate
Ross Dress for Less
07.2017 - 08.2021
Sales Associate
Victoria Secret
10.2016 - 02.2017
Bachelor of Science (B.S.) - Biology
Winston-Salem State University