Kiara Brown
1015 Amanda Dr Lithonia ,GA
Summary
Dynamic and detail-oriented professional with experience at the IRS, excelling in tax compliance and case management. Proven ability to resolve taxpayer inquiries effectively while maintaining regulatory knowledge. Strengths include strong communication skills, ability to handle high stress environments, and adaptability to changing business needs. Significant impact made in enhancing customer satisfaction and loyalty through efficient problem solving and relationship building efforts.
Overview
8
8
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
Tucker, GA
08.2021 - Current
Assisted taxpayers with inquiries regarding tax forms and regulations.
Provided accurate information on payment options and filing procedures
Mange incoming calls to resolve taxpayer issues effectively
Documented interactions in the case management system for tracking.
Server
Rosies Coffee Cafe
Atlanta, GA
11.2020 - 06.2021
Provided excellent customer service in a fast paced dining environment.
Took accurate food and drink orders from guests.
Delivered food and beverages promptly to tables.
Performed opening and closing duties such as setting up the dinning area, restocking supplies.
Server
Marlow’s Tavern
Tucker GA
04.2018 - 10.2020
Provide excellent customer service in a fast paced dining environment.
Took accurate food and drink orders from guests.
Delivered food and drinks promptly to tables
Maintain cleanliness
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Grady High School
Atlanta, GASkills
Tax compliance
Case management
POS system
Payment processing
Regulatory knowledge
Attention to detail
Timeline
Contact Service Representative
Internal Revenue Service, IRS
08.2021 - Current
Server
Rosies Coffee Cafe
11.2020 - 06.2021
Server
Marlow’s Tavern
04.2018 - 10.2020
High School Diploma -
Grady High School