Hi, I’m
Kiara Bynum
Greensboro,NC
Summary
Experienced Customer Support professional with 6 years of expertise in enhancing customer satisfaction and optimizing support processes. Proven track record of surpassing performance metrics and driving first-call resolution rates at Verizon Support. Adept at leadership, high-volume management, and acquiring comprehensive product knowledge for well-informed customer recommendations.
Overview
6
years of professional experience
Work History
LiveOps, Cotiviti
Medical Records Retrieval Specialist
04.2022 - Current
Job overview
- Enhance provider satisfaction by promptly addressing concerns and providing accurate information.
- Exceed performance metrics consistently, earning recognition as a top performer within the team.
- Maintaine detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
Verizon Support
Customer Specialist
07.2019 - 04.2022
Job overview
- Streamlined support processes for improved efficiency and reduced response times.
- Identified trends in customer feedback, recommending improvements to management for better service delivery.
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
McDonalds
Team Lead
07.2018 - 07.2019
Job overview
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members
Education
Southern New Hampshire University
Currently Enrolled, Data Science
Skills
- Call Management
- Paperwork Processing
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Computer Proficiency
- Dispute Resolution
- Conflict Resolution
- Problem Resolution
- Call Center Experience
- Data Analysis
Timeline
Medical Records Retrieval Specialist
LiveOps, Cotiviti
04.2022 - Current
Customer Specialist
Verizon Support
07.2019 - 04.2022
Team Lead
McDonalds
07.2018 - 07.2019
Southern New Hampshire University
Currently Enrolled, Data Science
Similar Profiles
Katherine RaynorKatherine Raynor
Audit Support COB and DM at Cotiviti HealthcareAudit Support COB and DM at Cotiviti Healthcare
Bala AlagarsamyBala Alagarsamy
Principal Software Engineer/Team Leader at Cotiviti, IncPrincipal Software Engineer/Team Leader at Cotiviti, Inc
Kelsey HendersonKelsey Henderson
Clinical Analyst I at CotivitiClinical Analyst I at Cotiviti
Patrick CollinsPatrick Collins
Scrum Master/Project Manager at CGI Inc.Scrum Master/Project Manager at CGI Inc.
Selwyn DavisSelwyn Davis
Residential Assistant at North Carolina Central University, NCCUResidential Assistant at North Carolina Central University, NCCU