Kiara Canty
Grandmont Rosedale Development Corporation
Detroit
9
years of professional experience
Diligent customer service and sales professional with over 15 years of experience driving impactful results in diverse environments. Expertise in fostering strong client relationships, efficiently resolving issues, and adapting to evolving needs ensures a high level of customer satisfaction. Proficient in communication, problem-solving, and teamwork, facilitating reliable collaboration and consistent achievement of goals. Committed to leveraging skills to enhance organizational success and deliver exceptional service.
Work History
Administrative Assistant
3 Years 5 Months- Managed calendars, prepared documents, coordinated meetings, and maintained office operations to ensure smooth administrative processes.
- Maintain records, answer phones and emails, assist with community events, and collaborate with staff to support organizational goals.
- Researched prospective sponsors, prepared outreach materials, and coordinated partner communications to enhance sponsorship and fundraising efforts.
- Maintained records, answered phones and emails, assisted with community events, and collaborated with staff to achieve organizational goals.
Insurance Sales Agent
4 Years 9 Months- Advised clients on life insurance solutions tailored to their financial goals and needs, enhancing client satisfaction.
- Oversaw client accounts, facilitating policy updates, beneficiary changes, and service requests to maintain accurate records.
- Streamlined underwriting documentation and medical exams, ensuring compliance for timely policy processing.
- Coordinated underwriting documentation and medical exams to ensure compliance and timely policy processing.
Patient Service Representative
1 Year 4 Months- Verified member eligibility, benefits, and claims through MARx, CHAMPS, Jiva, and Facets systems to ensure accurate service delivery.
- Scheduled appointments and coordinated care with providers to improve member access to services.
- Scheduled appointments and coordinated care with providers to enhance member access to necessary services.
- Ensured HIPAA compliance while providing high-quality customer service and maintaining accurate documentation.
Credentialing & Member Engagement Specialist
2 Years 5 Months- Verified provider credentials and managed enrollment records to ensure regulatory compliance.
- Maintained accurate provider databases and resolved credentialing discrepancies.
- Assisted members with Medicaid redetermination and access to healthcare benefits.
- Conducted quality audits and collaborated with providers and internal teams to improve operational efficiency.
Education
Bachelor of Science - Interdisciplinary Health Services, Communications
Skills
Customer Service
Office Operations
Vendor Payment Processing
Calendar Management
Data Entry
Client Relations
Insurance Sales
HIPAA Compliance
Microsoft (Powerpoint
Word
Excel)
Event Coordination
Timeline
Administrative Assistant
Grandmont Rosedale Development Corporation
03.2023 - CurrentRead More
Insurance Sales Agent
American National Life Insurance
08.2021 - 05.2026Read More
Patient Service Representative
AmeriHealth Caritas VIP Care Plus
01.2020 - 05.2021Read More
Credentialing & Member Engagement Specialist
Molina Healthcare
08.2017 - 01.2020Read More
Western Michigan University
Bachelor of Science from Interdisciplinary Health Services, Communications
Read More