Kiara Chambers Ray
Charlotte,NC
Summary
Adept at multitasking and tech-savvy, I excelled in delivery and customer service roles at Shipt, where I significantly exceeded performance goals. My strong organization and upbeat attitude enhanced customer relations and efficiency, achieving high satisfaction ratings. Leveraging route planning and delivery management skills, I ensured timely and accurate order fulfillment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipt Shopper and Delivery
Shipt
Charlotte, NC
01.2020 - Current
- Efficiently shopped and delivered customer orders, ensuring accuracy and timeliness
- Maintained a high on-time delivery rate and exceptional customer satisfaction ratings
- Communicated effectively with customers to confirm preferences and delivery updates
- Leveraged technology to navigate local routes and manage logistics seamlessly
- Consistently exceeded performance goals for customer ratings and delivery metrics
Instacart Shopper and Delivery
Instacart
Charlotte, NC
01.2019 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Education
High School Diploma -
Knightdale High School
Knightdale05-2007
Some College (No Degree) - Business Administration And Management
CPCC
Charlotte, NCSkills
- Efficient multitasking
- Tech-savviness
- Route planning
- Strong organization
- Reading comprehension
- Delivery management
- Upbeat and outgoing attitude
- Delivery organization
- Customer relations
- Product awareness
- Customer service
- Deadline driven
- Verbal and written communication
- Attention to detail
- Delivery procedures
- Car maintenance
- Prioritizing orders
- Verifying order accuracy
Certification
- HIPPA
- BBP
Timeline
Shipt Shopper and Delivery
Shipt
01.2020 - Current
Instacart Shopper and Delivery
Instacart
01.2019 - Current
High School Diploma -
Knightdale High School
Some College (No Degree) - Business Administration And Management
CPCC
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