KIARA CROOK
Bossier City,LA
Summary
Personable and organized, bringing strong foundation in healthcare and proactive approach to patient care. Familiar with medical terminology and scheduling, adept in handling electronic health records and patient communications. Committed to supporting efficient and effective medical office operations to enhance patient experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharmacy
Bossier City, LA
04.2019 - Current
- Dispensed 200+ prescriptions daily with 99.8% accuracy, contributing to improved patient outcomes and safety.
- Managed insurance claims and initiated 50+ prior authorization requests weekly, reducing prescription delays by 30%.
- Spearheaded medication adherence reviews, identifying non-adherence causes and improving refill rates by 25%.
- Resolved complex patient inquiries and insurance issues, leading to a 40% reduction in customer complaints.
- Trained and mentored 5+ new technicians on safety protocols, customer service, and system navigation.
- Collaborated with pharmacists to support MTM services and chronic disease management plans.
- Streamlined stock rotation and restocking processes, reducing medication waste by 15%.
Money Center Cashier
Walmart
Shreveport, LA
04.2016 - 03.2019
- Handled $50K+ in daily transactions with zero discrepancies over a 3-year period.
- Delivered efficient service under pressure, supporting peak operational hours with accuracy and professionalism.
- Resolved customer payment disputes swiftly, maintaining high satisfaction in a fast-paced environment.
Quality Assurance Analyst
Teleperformance
Shreveport, LA
10.2015 - 03.2016
- Audited 100+ customer service interactions weekly for compliance, tone, and accuracy, improving team quality scores by 20%.
- Provided one-on-one coaching to underperforming agents, increasing first-call resolution rates across the team.
Education
Associate of Science - Healthcare Management
Bossier Parish Community College
Bossier City, LAPharmacy Technician Diploma - undefined
Virginia College
Shreveport, LAHigh School Diploma - undefined
Green Oaks Performing Arts Academy
Shreveport, LASkills
- Healthcare compliance
- Operations management
- Patient safety
- Staff training and development
- Human resources management
Certification
- Certified Pharmacy Technician (CPhT) – PTCB, 2018
- Administrative Assistant Certification – August 2013
CORE COMPETENCIES
Prescription Accuracy & Drug Dispensing, Medication Therapy Management (MTM), Patient Counseling & Customer Service, Prior Authorizations & Insurance Resolution, Quality Control & Compliance (FDA, HIPAA), Inventory Control & Cost Efficiency, Team Leadership & Training, Data Management & Documentation
Timeline
Pharmacy Technician
Walmart Pharmacy
04.2019 - Current
Money Center Cashier
Walmart
04.2016 - 03.2019
Quality Assurance Analyst
Teleperformance
10.2015 - 03.2016
Pharmacy Technician Diploma - undefined
Virginia College
High School Diploma - undefined
Green Oaks Performing Arts Academy
Associate of Science - Healthcare Management
Bossier Parish Community College