Kiara Davila
OTG Management JFK Airport
Humble,TX
5
years of professional experience
Versatile hospitality professional skilled in menu memorization and guest interaction. Committed to maintaining cleanliness and efficiency, contributing to seamless service and positive customer experiences.
Work History
Server/Bartender
2 Years- Delivered exceptional customer service in fast-paced airport environment.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to fulfill guest orders accurately and efficiently.
- Trained new team members on service protocols and menu knowledge.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Host/Cashier/Bartender/Server
1 Year 8 Months- Greeted and seated guests, enhancing dining experience through warm hospitality.
- Managed waitlists efficiently, reducing guest wait times during peak hours.
- Collaborated with staff to ensure seamless service flow and customer satisfaction.
- Assisted in training new hosts, promoting best practices for guest interactions.
- Resolved guest inquiries and concerns promptly, ensuring positive dining experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Mixed and served beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed signature cocktails, enhancing drink menu offerings and customer experience.
- Managed inventory levels, ordering supplies to minimize waste and ensure product availability.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
1 Year 6 Months- Welcomed and seated guests, ensuring a pleasant dining experience.
- Managed reservation system, optimizing table turnover for efficiency.
- Provided menu information and answered guest inquiries promptly.
- Coordinated with kitchen staff to ensure timely food delivery.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Safe food handling
Food running
Menu memorization
Team collaboration
Table bussing
Point of sale operation
Dining area maintenance
Order management
Allergy awareness
Beverage preparation
Timeline
Server/Bartender
OTG Management JFK Airport
08.2024 - CurrentRead More
Host/Cashier/Bartender/Server
Umiya Sushi
10.2023 - 06.2025Read More
Host
Pappadeaux
11.2021 - 05.2023Read More
Nimitz High School
High School Diploma
Read More