KIARA DEBOSE

Conducted outbound calls to medical offices to confirm test result receipt for current patients. Engaged with healthcare professionals to ensure accurate information exchange regarding test results. Facilitated result delivery through fax, EMR, or verbal communication when not available.

• Answered inbound calls to assist members and providers with medical insurance inquiries.
• Explained benefits of plans and clarified claim statuses to enhance understanding.
• Processed paperwork via fax or email to ensure timely communication.

• Greeted patients warmly to create welcoming atmosphere.
• Assessed WIC eligibility, ensuring efficient intake processes.
• Scheduled appointments to optimize patient flow management.
• Maintained office cleanliness to enhance overall patient experience.
• Handled incoming calls, delivering prompt assistance and support.

• Tracked customer orders and scheduled deliveries through inbound call responses.
• Coordinated with warehouses and delivery drivers to monitor order status.
• Provided reassurance, refunds, or discounts as necessary to ensure customer satisfaction.

• Answered inbound calls to assist members and providers with medical insurance inquiries.
• Explained plan benefits and clarified claim statuses for improved understanding.
• Processed paperwork via fax or email to ensure timely communication.

Managed register operations as head cashier, greeted customers, assisted customers with shopping needs, designed walls and styled mannequins, color-coordinated clothing on sales floor, facilitated buyer process for customer item sell-ins and ensured cleanliness