Kiara Dillard
Glen Allan,MS
Summary
Dynamic and results-oriented with a proven track record. Excelled in accurate data management and customer service, enhancing operational efficiency. Skilled in computer applications and clear verbal communication, adept at problem-solving and time management. Demonstrated ability to improve customer satisfaction and foster brand loyalty through personalized service.
Overview
17
17
years of professional experience
Work History
Scale Clerk
Consolidated Grain&Barge
08.2022 - Current
- Communicated with new and existing customers and assisting where needed
- Handle inbound/outbound calls related to operation
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Collaborated with truck drivers to ensure proper loading and unloading procedures were followed for safety compliance.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Provided excellent customer service, assisting clients with weight-related inquiries and concerns.
Personal Assistant
Redlee Therapeutic Coaching
05.2019 - 10.2022
- Managed both incoming and outgoing communications.
- Prepared documents and files using various Microsoft programs
- Managed schedules, calendars, and schedule meetings
- Entrusted to handle confidential and sensitive situations in professional matter.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Improved time management of the executive through effective prioritization and organization of tasks.
Cashier/Food Prep
Firehouse Subs
10.2012 - 10.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tutor
Marsha Tutoring
09.2007 - 05.2009
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Created personalized lesson plans to meet needs of diverse learners.
- Mentored and coached students with focus on developing independence and self-confidence.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
International Business
University of Southern Mississippi
Hattiesburg, MSSkills
- Proficient in Computer Applications
- Clear Verbal Communication
- Responsive to New Challenges
- Problem Solving
- Effective Time Management
- Clear Verbal Communication
Timeline
Scale Clerk
Consolidated Grain&Barge
08.2022 - Current
Personal Assistant
Redlee Therapeutic Coaching
05.2019 - 10.2022
Cashier/Food Prep
Firehouse Subs
10.2012 - 10.2014
Tutor
Marsha Tutoring
09.2007 - 05.2009
International Business
University of Southern Mississippi
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