Kiara Edwards
Charlotte,NC
Summary
Experienced professional with a strong focus on customer satisfaction and portfolio management, seeking a remote role. Demonstrated expertise in financial advisement and retention, consistently enhancing customer satisfaction and effectively managing portfolios. Proven track record in cross-selling, problem resolution, and maintaining confidentiality of sensitive data.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Financial Advisor
Bank of America
01.2023 - Current
- Provide comprehensive support services, including account management, operations, and technical assistance, ensuring client satisfaction and operational efficiency.
Retention Specialist
Spectrum
10.2020 - 12.2022
- Addressed customer inquiries and resolved complaints, ensuring satisfaction through effective communication, patience, and empathy.
Customer Service Representative
Chime Solutions
03.2018 - 09.2020
- Managed enrollment processes for various coverage plans, ensuring accurate registration and life status adjustments for participants.
Education
High School Diploma -
Basix Knowledge Academy
Skills
- Type 45 Wpm
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Preferred Systems Training
- Salesforce/Five 9 Systems
- Muti-tasking
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Payment Processing
- Microsoft proficient
Timeline
Customer Service Representative
Alorica
08.2024 - Current
Financial Advisor
Bank of America
01.2023 - Current
Retention Specialist
Spectrum
10.2020 - 12.2022
Customer Service Representative
Chime Solutions
03.2018 - 09.2020
High School Diploma -
Basix Knowledge Academy
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