Kiara Fleming
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Amazon
11.2025 - 04.2026
- Resolved client inquiries and concerns efficiently, enhancing overall satisfaction and trust in services.
- Educated patients on available health services, ensuring clear communication and understanding of options.
- Managed scheduling and appointment coordination, optimizing resource allocation for patient care.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Planned Parenthood
02.2019 - 09.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated clients on reproductive health services, ensuring clear understanding of options available.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Support Specialist
Walmart
02.2023 - 06.2025
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline support processes.
- Trained new team members on product knowledge and customer service best practices, fostering a collaborative environment.
- Analyzed customer feedback to identify trends, leading to improved service delivery and operational efficiency.
Technical Support Representative
Comcast
01.2016 - 03.2018
- Diagnosed technical issues using remote troubleshooting tools, enhancing problem resolution efficiency.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate support.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Education
High School Diploma -
South Terrebone High School
Bourg, LASkills
- Quality assurance controls
- Conflict resolution
- Time management
- Customer Service
- Data Entry
- Order Processing
- Problem solving
- Data collection
- Technical support
- Computer proficiency
- Call center experience
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Amazon
11.2025 - 04.2026
Customer Support Specialist
Walmart
02.2023 - 06.2025
Customer Service Representative
Planned Parenthood
02.2019 - 09.2025
Technical Support Representative
Comcast
01.2016 - 03.2018
High School Diploma -
South Terrebone High School