Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kiara Fountain

Dallas,TX

Summary

Detail-oriented Individual with exceptional communication skills and a strong work ethic. Able to excel in independent and team environments. Experienced in customer service, data entry, and office management. Proven ability to handle multiple tasks efficiently in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Reservation Specialist

Transdev
06.2024 - 06.2025
  • Simplified data entry processes, significantly enhancing overall efficiency.
  • Ensuring timely scheduling leading to improved client satisfaction.
  • Foster strong partnerships with drivers, dispatchers, and clients.
  • Provide exceptional customer service, ensuring timely and safe transportation for paratransit clients.
  • Maintained confidentiality of sensitive information.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Trained new hires in customer service and performance requirements.

Customer Service Representative

Chewy.com
01.2020 - 10.2022
  • Responded to customer email inquiries.
  • Provided empathetic support to customers, enhancing service quality and satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Created user accounts and assigned permissions.
  • Developed ongoing strategies to optimize for email performance and conversions.
  • Accurately posted payments and adjustments electronically.
  • Learned and adapted quickly to new technology and multiple software applications.

Emergency Dispatch Operator

Moni Smart Security
08.2018 - 01.2020
  • Efficiently managed high-volume emergency calls.
  • Ensured swift action during critical situations.
  • Maintained calm demeanor under intense pressure.
  • Collaborated effectively with first responders.
  • Significantly reduced response times, enhancing service quality.
  • Streamlined emergency protocols to expedite critical response times.
  • Monitored and recorded incident details to ensure accurate response documentation.

Education

High School Diploma -

Dallas Can Academy
Dallas, Texas
01.2016

Skills

  • Problem-solving
  • Quality Assurance
  • Active listening
  • Data Entry
  • Time Management
  • Conflict Resolution
  • Travel reservations
  • Attention to detail
  • Computer literate

Personal Information

Age: 27

Timeline

Reservation Specialist

Transdev
06.2024 - 06.2025

Customer Service Representative

Chewy.com
01.2020 - 10.2022

Emergency Dispatch Operator

Moni Smart Security
08.2018 - 01.2020

High School Diploma -

Dallas Can Academy

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