Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Gaines

Southfield,MI

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Loan Officer

Quicken Loans
02.2023 - 09.2024
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Dietary Aide

Children's Hospital Of Michigan
05.2022 - 12.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.

Retail Sales Associate

Nordstrom
11.2020 - 03.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Associate of Arts - Interior Design

Oakland Community College
Royal Oak, MI
06.2017

High School Diploma -

Cass Tech High
Detroit, MI
06.2012

Skills

  • Database Management
  • Documentation Review
  • Relationship building and management
  • Financial Advising

Timeline

Loan Officer

Quicken Loans
02.2023 - 09.2024

Dietary Aide

Children's Hospital Of Michigan
05.2022 - 12.2023

Retail Sales Associate

Nordstrom
11.2020 - 03.2022

Associate of Arts - Interior Design

Oakland Community College

High School Diploma -

Cass Tech High

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