Kiara Graham
Binghamton
Summary
Accomplished in claim analysis and team collaboration, I enhanced Globe Life Insurance's processing efficiency and reduced loss ratios by implementing predictive modeling. My expertise in data analysis and commitment to fostering a positive work culture, evidenced by mentoring roles and resolving customer issues at T-Mobile, align with key industry skills.
Overview
4
4
years of professional experience
Work History
Claim Analysis
Globe Life Insurance of New York
01.2023 - Current
- Mentored junior staff members, developing their skills in claim analysis, negotiation, and settlements.
- Reduced claims loss ratios by implementing advanced predictive modeling techniques in claim analysis.
- Enhanced claims processing efficiency by developing and implementing comprehensive training programs for new hires.
- Gained extensive knowledge in data entry, analysis and reporting.
Mobile Expert
T-Mobile
03.2021 - 01.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
High School Diploma -
Marlboro County Highschool
Bennettsville, SC06-2019
Skills
- Claim analysis
- Sales channel analysis
- Credit rating analysis
- Job market analysis
Timeline
Claim Analysis
Globe Life Insurance of New York
01.2023 - Current
Mobile Expert
T-Mobile
03.2021 - 01.2023
High School Diploma -
Marlboro County Highschool
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