Luz Flores
Kansas City,MO
Summary
Results-driven professional with extensive experience in customer claim resolution and document review. Adept at developing training materials and optimizing workflows. Focused on driving process efficiency and elevating team performance to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Claim Resolution Specialist
Asurion Insurance
Remote
03.2023 - Current
- Resolved customer inquiries and claims efficiently, ensuring high satisfaction levels.
- Analyzed complex issues to provide accurate solutions in a timely manner.
- Collaborated with cross-functional teams to streamline resolution processes and improve service delivery.
- Developed training materials for new team members, enhancing onboarding effectiveness.
Document Review Specialist
Asurion
Remote
03.2018 - 03.2023
- Conducted comprehensive document reviews ensuring compliance with internal guidelines and legal requirements.
- Analyzed complex documents, identifying discrepancies and recommending corrective actions to enhance accuracy.
- Collaborated with cross-functional teams to streamline document processing workflows and improve efficiency.
- Developed training materials for new team members, fostering knowledge transfer and skill development.
Education
Tech Accounting/Office Administrative - Accounting
Long View Community Collage
Lee's Summit, MO05-1994
Skills
- Claim analysis
- Document preparation
- Customer interaction
- Conflict resolution
- Assertiveness
- Team building
- Negotiation tactics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Claim Resolution Specialist
Asurion Insurance
03.2023 - Current
Document Review Specialist
Asurion
03.2018 - 03.2023
Tech Accounting/Office Administrative - Accounting
Long View Community Collage