Kiara Harper
Lakeland,FL
Summary
Professional with strong expertise in collections and insurance verification demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Munday Chiropractic Clinic
12.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
Patient Account Team Lead
Encompass Health Rehabilitation Hospital
01.2021 - 05.2023
- Collaborated closely with medical professionals to ensure that proper documentation was provided for accurate billing practices.
- Assisted with audits of departmental policies and procedures to maintain compliance with regulatory standards.
- Analyzed trends in patient accounts data to identify opportunities for process improvements or cost savings initiatives, benefitting both patients and the organization''s bottom line.
- Resolved escalated patient disputes in a timely manner, preserving client relationships while adhering to company policies.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
Legal Assistant
Burnetti P.A
01.2020 - 04.2020
- I was responsible for scheduling client/attorney meetings and recorded statements
- Preparing files for personal injury, which included drafting documents and requesting medical priors and bills
- Interviewed clients to obtain information relevant to cases
- Requesting and following up on records requests
- Paying invoices for records
- Collecting balances due
- I worked directly with the case manager, the attorney and the clients to ensure all was on track with the case
Collections Specialist / Attorney Liaison
Spring Hill MRI
01.2015 - 07.2019
- Although my title was Collection Specialist, I was cross trained in all departments
- Front desk check in/ check out, medical records, verification and medical authorizations, and scheduling
- I avidly worked in any department I was needed when needed
- I drafted documents, researched insurance information, and made sure cases were settled accordingly
- EOB review and claim payment follow up for incorrect payment per fee schedule
- Assisted patients with understanding personalized insurance coverage and benefits
- Assured timely verification of insurance benefits prior to patient procedures and appointments
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Made contact with insurance carriers to discuss policies and patient benefits
- Achieved performance goals on consistent basis
Education
Paralegal Studies -
Florida International University
01.2021
High School Diploma -
Spring Stead High School
Spring Hill, Florida01.2012
Skills
- Bilingual Spanish
- Epic Systems
- Document Control
- Problem-Solving
- MS Office
- Availity
- NIA
- Optum
- Navinet
- Cerner
- Verbal and Written Communication
- Expense Reduction
- Negotiations
- Insurance Verifications/ Authorizations
Timeline
Insurance Verification Specialist
Munday Chiropractic Clinic
12.2023 - Current
Patient Account Team Lead
Encompass Health Rehabilitation Hospital
01.2021 - 05.2023
Legal Assistant
Burnetti P.A
01.2020 - 04.2020
Collections Specialist / Attorney Liaison
Spring Hill MRI
01.2015 - 07.2019
High School Diploma -
Spring Stead High School
Paralegal Studies -
Florida International University
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