KIARA HERNANDEZ
Hackensack,New Jersey
Summary
Experienced healthcare professional specializing in managing and scheduling medical teams and doctors. Skilled in optimizing workflows, coordinating appointments, and ensuring smooth communication to enhance efficiency and patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Manager
Metro Vein Centers
01.2024 - Current
- Building high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluating employee performance and conveyed constructive feedback to improve skills.
- Coordinating referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Overseeing day-to-day operations and ensuring seamless coordination between all members of care team.
- Manage a team of 9 employees to maintain smooth-running operations at doctors office.
Scheduling Coordinator
PromptMD
09.2023 - 01.2024
- Managed dail scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Behavioral Therapist
Sprout
12.2022 - Current
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Helped parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
Patient Care Coordinator
CityMD
09.2021 - 12.2022
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Used athena to schedule patients.
- Clerical duties, patient flow, patient care, procedures, initial clinical intake, ensuring documentation capture and providing scribing services
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Education
Associate of Science -
Bergen Community College
Paramus, NJSkills
- Bilingual
- Strategic planning
- Staff training and development
- Project management
Certification
Red Cross CPR
Timeline
Floor Manager
Metro Vein Centers
01.2024 - Current
Scheduling Coordinator
PromptMD
09.2023 - 01.2024
Behavioral Therapist
Sprout
12.2022 - Current
Patient Care Coordinator
CityMD
09.2021 - 12.2022
Associate of Science -
Bergen Community College
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