Kiara Hughey
Nashville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sedgwick
Nashville, TN
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher
Primrose Schools
Brentwood, TN
06.2024 - 10.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Service Representative
Avis Budget Group
Nashville, TN
04.2023 - 10.2023
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Clerk Specialist
CEVA Logistics Inc.
Mount Juliet, TN
12.2021 - 02.2023
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Supported office clerical functions using word processing and other software, email and office machines.
Associate
Smile Direct Club
Nashville, TN
12.2019 - 10.2021
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Investigated and resolved issues to drive better service for customers and employees.
- Gathered data to incorporate into reports and presentations.
Cashier
Krogers Grocery Store
Corinth, MS
03.2016 - 09.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Corinth High School
Corinth, MS05.2010
Skills
- Industry Regulations Knowledge
- Staff Training
- Customer Service
- Data Collection
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Sedgwick
11.2024 - Current
Teacher
Primrose Schools
06.2024 - 10.2024
Customer Service Representative
Avis Budget Group
04.2023 - 10.2023
Clerk Specialist
CEVA Logistics Inc.
12.2021 - 02.2023
Associate
Smile Direct Club
12.2019 - 10.2021
Cashier
Krogers Grocery Store
03.2016 - 09.2018
High School Diploma -
Corinth High School