Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Isaac

Richardson,TX

Summary

Dynamic leader with proven expertise in operations management and team building. Excelled in driving business growth, enhancing customer satisfaction, and fostering strong relationships. Skilled in staff management and problem resolution, achieving high employee satisfaction and efficiency. Demonstrated ability to implement strategic operational improvements, significantly contributing to long-term success.

Overview

3
3
years of professional experience

Work History

General Manager

Planet Fitness
12.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant Manager

Planet Fitness
06.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Member Service Representative

Planet Fitness
02.2022 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Education

- Cosmetology

Vista College
Longview, TX
05.2021

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Staff Management
  • Training and Development
  • Relationship Building
  • Employee Scheduling

Timeline

General Manager

Planet Fitness
12.2022 - Current

Assistant Manager

Planet Fitness
06.2022 - 12.2022

Member Service Representative

Planet Fitness
02.2022 - 06.2022

- Cosmetology

Vista College

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Kiara Isaac