Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kiara Jackson

Columbus,GA

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and creative planning. Leveraged exceptional problem-solving and teamwork skills to enhance customer loyalty and foster positive experiences. Demonstrated flexibility and a friendly, positive attitude, significantly improving engagement and satisfaction. Skilled in documentation and group facilitation, adept at driving social integration and support.

Work History

Activities Assistant

Parks and Recreations
Columbus Ga
06.2024
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
  • Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.

Store Clerk

TJ Maxx, TJX Companies
Columbus, GA
05.2020
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Representative

Walmart
Columbus, GA
06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Jordan Vacation High
Columbus, GA
05.2013

Skills

  • Customer Service
  • Creative Planning
  • Flexibility
  • Documentation skills
  • Calendar Management
  • Social integration
  • Mobility Assistance
  • Group facilitation
  • Friendly, Positive Attitude
  • Emotional Support
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.

Languages

English
Full Professional

Timeline

Activities Assistant

Parks and Recreations
06.2024

Store Clerk

TJ Maxx, TJX Companies
05.2020

Customer Service Representative

Walmart
06.2015

High School Diploma -

Jordan Vacation High

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Kiara Jackson