Kristina Burden
Summary
Have 10+ years as an insurance secretary and 5+ years from hotel front desk and auditing. In addition to my years in customer service to apply to customer service employment.
Overview
10
10
years of professional experience
Work History
Activities Assistant
Homestead Estates Memory Care
Overland Park, KS
04.2025 - Current
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
Lead Housekeeper
Parkway Senior Living
Blue Springs, MO
08.2018 - 04.2025
- Supervised daily housekeeping operations, ensuring cleanliness and sanitation standards were consistently met.
- Implemented inventory system for cleaning supplies, reducing waste and optimizing resource allocation.
- Developed standardized checklists to enhance workflow efficiency and improve team accountability.
- Conducted regular inspections to assess quality of cleanliness and adherence to safety protocols.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Home Care Companion
Mona Witthar
Peculiar, MO
02.2021 - 06.2022
- Provided companionship and emotional support to client, enhancing their overall well-being.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Documented client progress and changes in condition, maintaining clear communication with family, while developing personalized care plans.
Deli Associate
Walmart
Blue Springs, MO
01.2016 - 08.2018
- Resolved customer inquiries promptly, fostering loyalty through exceptional service delivery.
- Demonstrated strong multitasking abilities while managing multiple orders without sacrificing quality or accuracy.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Trained new associates on food safety practices and operational procedures.
Education
General Studies
Baker College
Flint, MISkills
Relationship building
Customer service
Inclusivity
Friendly, positive attitude
Time management
Customer and Service-oriented
Multitasking Abilities
Excellent communication
Timeline
Activities Assistant
Homestead Estates Memory Care
04.2025 - Current
Home Care Companion
Mona Witthar
02.2021 - 06.2022
Lead Housekeeper
Parkway Senior Living
08.2018 - 04.2025
Deli Associate
Walmart
01.2016 - 08.2018
General Studies
Baker College