Kiara Jackson
Licensed Social Worker/Supervising Professional
Brooklyn Park,Minnesota
Summary
Licensed social work professional with extensive experience in providing comprehensive support and advocacy for clients. Expertise in case management and crisis intervention, consistently delivering compassionate care. Known for excellent collaboration and adaptability, essential for team-focused environments.
Overview
8
8
years of professional experience
4043
4043
years of post-secondary education
3
3
Certifications
Work History
Licensed Social Worker
Hmong Home Health Care
06.2024 - Current
- Assess client needs and develop individualized care plans for PCA services
- Conduct in-home visits to monitor the delivery of services and client satisfaction
- Served as a liaison between clients, families, healthcare providers, and other stakeholders involved in the care process.
- Enhanced community support networks for clients by connecting them with appropriate resources and services.
- Evaluate, supervise and train PCAs to ensure compliance with care plans and standards
- Educate PCAs on safety, infection control, privacy (HIPPA), and emergency procedures
Youth Advocate/Housing Liason/SpED Team
High School for Recording Arts
08.2022 - Current
- Collaborated with community organizations to provide comprehensive support services for at-risk youth.
- Developed and executed individualized action plans, resulting in improved academic performance and personal development.
- Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.
- Advocated on behalf of clients during meetings with school personnel and other stakeholders, ensuring proper representation of their needs.
- Implemented evidence-based practices into programming initiatives, optimizing outcomes for participants consistently over time.
- Conducted surveys to determine types of services individuals required.
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Provided key emotional support to special needs youth.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Intervened in crisis situations and counseled youth and families experiencing emergencies and disruptive incidents.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Encouraged youth to develop own activities and leadership skills through group discussions.
- Played a vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf.
Youth Community Resource Navigator/ Case Manager
Lutheran Social Services of Minnesota
07.2021 - 01.2022
- Provided community-based advocacy and case management services for youth on probation
- Provide academic engagement, performance and diversion from the criminal justice system
- Provide basic needs support
- Connected youth to local organizations and resources for individual, family and parental services
- Maintained partnership and close communication with Hennepin and Ramsey County probation officers
Customer Service Representative
Capital One
02.2021 - 07.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Nanny
Alinna Eagle
11.2020 - 04.2021
- Improved infant's emotional well-being by providing nurturing care and a stable environment.
- Supported family by adapting to their unique needs and schedules, ensuring smooth daily transitions.
Deli Service Clerk
Costco Wholesale
04.2019 - 10.2020
- Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
- Streamlined deli operations by maintaining a clean and organized workspace, ensuring efficient food preparation.
- Increased sales with attractive and eye-catching product displays, showcasing the variety of deli offerings.
- Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
Shelter Advocate
Youthworks
12.2017 - 01.2019
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
Assistant Teacher
Children of Hope Childcare Center
08.2017 - 01.2019
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Education
Bachelor Of Social Work -
Minot State University
Bachelor Of Human Development Family Science -
North Dakota State University
Skills
Public Speaking
Community Outreach
Empathetic
Social Media Savvy
Special Needs Understanding
Interpersonal Skills
Team Building
Trauma Informed Care Framework
High-Risk Populations Identification
Written Communication
Microsoft word, Google Doc, Presentations, Canva, etc
Professional Demeanor
Adaptability and Flexibility
Volunteer Experience
- Feed My Starving Children 2017
- YWCA Cass Clay 2017, 2018
- Children of Hope Childcare Center 2018
- Reach the Heart Day 2020
Awards
- Received Student Leader of the Year Award, 01/2020
- Received Employee of the Month at Costco Wholesale, 03/2020
- Received Award for Most Improvement at Capital One, 03/2021
Extracurricular Activities
- Liberty Middle School Mentor 2017-2019
- Black Student Association President of NDSU 2019-2020
- Restorative Justice & Youth Court Intern at Lutheran Social Services 2020
- Co-led a Restorative Justice training for North Dakota State University’s staff and administration 2021
- Assisted with organizing NDSU campus 'Afrique' event 2017-2019
- Hosted NDSU Campus Open Mic Event 2018
- Assisted with organizing Fargo Juneteenth event 2020
Certification
Certified Holy Fire 1 & 2 Reiki Healer 2021
Licensure
Licensed Social Worker (LSW), MN, License #: 33364, Expires: [02/2026]
Timeline
Licensed Social Worker
Hmong Home Health Care
06.2024 - Current
Youth Advocate/Housing Liason/SpED Team
High School for Recording Arts
08.2022 - Current
Youth Community Resource Navigator/ Case Manager
Lutheran Social Services of Minnesota
07.2021 - 01.2022
Customer Service Representative
Capital One
02.2021 - 07.2021
Nanny
Alinna Eagle
11.2020 - 04.2021
Deli Service Clerk
Costco Wholesale
04.2019 - 10.2020
Shelter Advocate
Youthworks
12.2017 - 01.2019
Assistant Teacher
Children of Hope Childcare Center
08.2017 - 01.2019
Bachelor Of Social Work -
Minot State University
Bachelor Of Human Development Family Science -
North Dakota State University