Kiara Johnson
Fremont,OH
Summary
Thrived in a hybrid work environment, ensuring seamless communication and productivity. Coordinated and prioritized tasks independently and executed tasks efficiently and effectively, ensuring productivity in a self-directed environment.
Overview
15
15
years of professional experience
Work History
SRS Recovery Manager
Area Office On Aging of Northwest Ohio/Aetna
Toledo, OH
05.2024 - 12.2025
- Conduct in-home and virtual assessments to determine eligibility for the Specialized Recovery Services (SRS) Program.
- Assess and assist with managing needs of members with chronic medical illnesses and conditions to improve quality outcomes.
- Identify members' needs and align care plans with individualized treatment goals and Aetna/AOoA compliance guidelines.
- Facilitate interdisciplinary team meetings to coordinate services for members with
behavioral health and chronic medical conditions. - Maintain regular communication with members, providers and caregivers to monitor progress and ensure continuity of care. -Educate patients and families on self-management strategies, available benefits, and community-based support resources.
- Maintain detailed documentation in compliance with Aetna, AOoA and Ohio Department of Medicaid policies.
- Develop and implement Health and Safety Action Plans as needed, ensuring timely follow-up and issue resolution.
- Build and maintain collaborative relationships with healthcare providers, resolving service delivery challenges efficiently.
Service and Support Specialist
Lucas County Board of Developmental Disabilities
Toledo, OH
08.2018 - 05.2024
- Assisted children and adults with developmental disabilities in identifying and achieving life goals.
- Coordinated services and supports across multiple systems to maintain individual focus.
- Conducted assessments of individual needs and developed Individual Service Plans (ISP) using Person Centered Planning.
- Updated client documentation to ensure accuracy, compliance, and currency.
Youth Qualified Health Home Specialist
Harbor Behavioral Health
Toledo, OH
09.2016 - 08.2018
- Assessed client needs for community resources through effective coordination.
- Delivered care coordination, referral linkage, and follow-up support for families and consumers.
Care Coordinator
Neighborhood Health Association
Toledo, OH
08.2015 - 09.2016
- Functioned as key resource for addressing community questions and referrals for identified populations and service providers.
- Worked closely with clients and families to evaluate needs and advocate for essential care and resources.
- Implemented follow-up strategies to guarantee that necessary services were successfully acquired.
Certified Medication Aide
Kingston Residence of Sylvania
Sylvania, OH
09.2014 - 03.2016
- Administered resident medications according to physician directives and prescriptions.
- Monitored medication schedules to ensure timely refills, enhancing safety in dispensing practices.
State Tested Nursing Assistant
Kingston Residence Of Sylvania
Sylvania, OH
05.2011 - 03.2016
- Delivered direct care and assistance in daily living activities under licensed nurse supervision.
- Assisted residents with dressing, bathing, toileting, oral hygiene, and nutrition.
- Provided comfort and emotional support to residents while being primary contact for families and visitors.
Intern
YWCA-Battered Women’s Shelter
Toledo, OH
08.2014 - 05.2015
- (Completed 240 hours)
- Performed intakes and assessments for women experiencing domestic violence.
- Completed safety planning with clients.
- Provided crisis phone services.
- Co-facilitated domestic violence support group and economic empowerment group.
- Organized theme-related events.
- Referred and linked clients with local resources.
- Researched effective interventions for clients.
- Attended training on domestic violence intervention methods.
Intern
Boys & Girls Club Of Toledo
Toledo, OH
01.2013 - 05.2013
- (Completed 90 Hours)
- Supervised students ages 7-18.
- Assisted students with homework during Power Hour.
- Conducted arts and crafts and encourage educational activities.
- Helped students develop social skills and provide goal setting experiences.
Volunteer
Heartbeat of Toledo, Toledo
Toledo, OH
01.2012 - 08.2012
- Provided support and assistance to young women dealing with possible pregnancies.
- Helped clients earn baby items by working one-on-one on prenatal and parenting learning modules.
- Answered phone calls, set up appointments and answered questions about the agency.
Education
Bachelors in Social Work (BSW) -
The University of Toledo
Toledo, OH05.2015
State Tested Nursing Aid -
Terra Community College
Fremont, OH2009
Skills
- Client Service and Support
- Proactive
- Organized
- Resourceful
- Great Communication
- Self Motivated
- Maintained productivity without direct supervision
- Handled digital documentation and reporting
Skills
- Case Planning and Management
Timeline
SRS Recovery Manager
Area Office On Aging of Northwest Ohio/Aetna
05.2024 - 12.2025
Service and Support Specialist
Lucas County Board of Developmental Disabilities
08.2018 - 05.2024
Youth Qualified Health Home Specialist
Harbor Behavioral Health
09.2016 - 08.2018
Care Coordinator
Neighborhood Health Association
08.2015 - 09.2016
Certified Medication Aide
Kingston Residence of Sylvania
09.2014 - 03.2016
Intern
YWCA-Battered Women’s Shelter
08.2014 - 05.2015
Intern
Boys & Girls Club Of Toledo
01.2013 - 05.2013
Volunteer
Heartbeat of Toledo, Toledo
01.2012 - 08.2012
State Tested Nursing Assistant
Kingston Residence Of Sylvania
05.2011 - 03.2016
Bachelors in Social Work (BSW) -
The University of Toledo
State Tested Nursing Aid -
Terra Community College