Kristine Dietz
Canyon Country,CA
Summary
Dynamic Account Manager specializing in post-production with a track record of enhancing customer satisfaction and driving company success. Expertise in post-production processes enables the development of tailored solutions that foster long-term relationships across departments and with clients. Proven ability to deliver exceptional results consistently, leveraging strong communication and collaboration skills.
Overview
22
22
years of professional experience
Work History
Account Manager
Deluxe
Burbank
11.2021 - 07.2023
- Working at Deluxe as an Account Manager in Localization for the Disney Catalog, I’ve brought my skills of organization, resourcefulness, communication, attention to detail, knowledge of process and the work ethic, to go above and beyond
- Responsible for working with the dubbing studio deliver projects into Wonderland, exceeding client’s expectations
- Building and maintaining a tracker to help with organizing and tracking the progress of the titles
- Allowing me to bring more of a proactive service to my client
- Providing great customer service in the fast paced and high demand post production environment
- Working with closely with other departments within Deluxe, to make sure titles gets delivered on time
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
Client Service Representative
Fotokem
Burbank, CA
03.2015 - 03.2020
- Rendered exceptional client service within the Inflight Entertainment department
- Being the point of contact between Disney, Fox and the airline partners
- Working with Audio and Localization to meet the client’s deadlines
- Steered efforts to receive purchase orders on regular basis and enter the client’s information into system digitally
- Oversee all Inflight Entertainment schedule and deliveries in a timely manner
- Recognized and solved critical issues by listening to customers concerns and complaints
- Cultivated solid and productive rapport with clients that enhanced business growth
- Increased customer satisfaction and gained company's success by delivering excellent client services
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Video on Demand Encoder
Fotokem
Burbank
02.2009 - 03.2015
- Worked with Netflix, Nat Geo, DreamWorks and Sony by providing services for streaming movies and TV series over the Internet
- Accumulated accurate data and prepared VOD files for various companies
- Utilized in-depth knowledge and valuable understanding of digital format
- Gained maximum customer’s satisfaction by providing impeccable client services
- VOD processing including trafficking, ingesting, formatting, and delivering of digital products
Graphic Designer for DVD Menus
Fotokem
Burbank
04.2001 - 02.2009
- Creating motion and still menus for the DVD platform
- Working closely with the client on the design
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
Education
Bachelor of Arts - Graphic Arts
California State University of Northridge
Northridge, CAAssociate Degree - Liberal Arts
Pierce College
Woodland HillsSkills
- Client Service Support
- Video Content Preparation
- Customer Loyalty
- Excellent Customer Services
- Organizational Achievement
- Digital Format Expertise
- Computer Knowledge
- Client Relationship Management
- Conflict Resolution
Training
- Excel
- Microsoft Word
- Photoshop
- Illustrator
- Aspera Faspex
- Smartjog
- Outlook
- Production Tracking Database
Timeline
Account Manager
Deluxe
11.2021 - 07.2023
Client Service Representative
Fotokem
03.2015 - 03.2020
Video on Demand Encoder
Fotokem
02.2009 - 03.2015
Graphic Designer for DVD Menus
Fotokem
04.2001 - 02.2009
Bachelor of Arts - Graphic Arts
California State University of Northridge
Associate Degree - Liberal Arts
Pierce College
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