Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Jones

Decatur,GA

Summary

Experienced and Certified Communication Officer with over 16 years of experience in Criminal Justice. Excellent reputation for resolving problems and improving customer satisfaction. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Detention Booking Technician

Columbia County Sheriff Department
Appling , GA
01.2018 - 11.2022
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed inmates by taking photographs and fingerprints.

9-1-1 Communication Training Officer

Augusta-Richmond County
Augusta, GA
01.2017 - 01.2018
  • At the completion of the Training Program, the trainee shall submit a confidential performance evaluation on each of their CTOs and on the Communications Training Officer Program.
  • All documentation of the Field Training Officer Program will be retained in the dispatcher’s training files and will consist of the following: (a) Daily Observation Reports (b) End-of-phase evaluations (c) A Certificate of Completion certifying that the trainee has successfully completed the required number of weeks of training
  • Complete and submit a written evaluation on the performance of his/her assigned trainee to the CTO supervisor on a daily basis (b) Review the Daily Observation Report with the trainee each day (c) Complete a detailed end-of-phase performance evaluation on his/her assigned trainee at the end of each phase of training

9-1-1 Communication Officer

Augusta-Richmond County
Augusta, GA
02.2015 - 01.2017
  • Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; assigns priority to calls; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
  • Identifies incorrect or outdated information contained in the CAD: completes update form for changes of street names and/or addresses: and submits to supervision for verification
  • Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) for license and criminal history checks for wanted persons involved in criminal activities.
  • Information Center (NCIC) network, such as drivers license and automobile tag information; enters stolen, or removes found, vehicles and weapons in system; enters information on missing or found persons; confirms warrants for other jurisdictions through NCIC and GCIC.

Sheriff Open Records Supervisor

Broward Sheriff's Office
Pompano Beach, FL
03.2013 - 07.2015
  • Receives, analyzes and responds to requests for department records related to administrative, operational, civil and criminal matters within the required deadlines established by state law. Reviews, analyzes and provides information and updates to requestors and other stakeholders.
  • Maintain a thorough knowledge and understanding of the services, policies, programs and operations of the Department (staffed with 1109 law enforcement officers within three different law enforcement divisions, 120 departmental policies and 280 field operation forms).
  • Contact district attorneys, solicitors and other court personnel to determine the status of underlying criminal cases in order to determine whether requested criminal records are releasable.
  • Conduct accurate legal analysis to redact all information that is protected according to state and federal law. Records that require review and redaction include paper documents, electronic files, photographs, videos and audio files.
  • Provide legal responses to civil and criminal subpoenas, nonparty requests for production of documents and deposition notices for cases in civil litigation.

Crime Scene Technician/Analyst

Dallas Area Rapid Transit, Dart
Dallas, TX
12.2009 - 04.2013
  • Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including police reports and lab reports
  • Processes evidence: tests, evaluates and compares body fluids, fingerprints, tool marks, tread marks, gunshot residue, firearms casings, and other trace evidence; utilizes established laboratory techniques and processes, including presumptive testing; completes and submits reports regarding the testing, evaluation and comparing of evidence.
  • Auditing and analyzing Body Worn and In-Car Camera video footage and Automated License Plate Reader data to ensure compliance with local, state, and federal guidelines. Creating and implementing ways of measuring efficiency and effectiveness of problems, programs or policies, specifically designed for the Community Oversight Board.
  • Experience with data management and quantitative data analysis using Statistical Products and Service Solutions (SPSS), Statistical software for data science (STATA) , Python or R programming language; large-scale administrative data sets;geospatial analysis and mapping using GIS.

Education

Bachelor of Arts - Criminal Justice Homeland Security Counterterrorim

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Evans High School
Evans, GA

Skills

  • Safety and Security Enforcement
  • Correctional Facility Procedures
  • Crisis Prevention Intervention
  • Law and Government
  • Medical Emergency Response
  • 911 System Information Databases
  • Radio Frequencies Monitoring

Certification

  • Georgia Peace Officer Standards and Training Certification (POST)
  • APCO International-Public Safety Communications
  • Basic Communications Officer Training Course(GPSTC)
  • Emergency Medical Dispatcher(EMD)
  • Tactical Dispatcher
  • Emergency Telecommunicator Certification (ETC)
  • International Academy of Emergency Dispatcher (IAED)
  • Certified Emergency Fire Dispatcher
  • National Crime Information System (NCIC, NLETS, CJIS)

Timeline

Detention Booking Technician

Columbia County Sheriff Department
01.2018 - 11.2022

9-1-1 Communication Training Officer

Augusta-Richmond County
01.2017 - 01.2018

9-1-1 Communication Officer

Augusta-Richmond County
02.2015 - 01.2017

Sheriff Open Records Supervisor

Broward Sheriff's Office
03.2013 - 07.2015

Crime Scene Technician/Analyst

Dallas Area Rapid Transit, Dart
12.2009 - 04.2013

Bachelor of Arts - Criminal Justice Homeland Security Counterterrorim

Southern New Hampshire University

High School Diploma -

Evans High School

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Kiara Jones