Kiara King
Richmond
Summary
Results-driven Member Service Advocate with over 10 years of experience in healthcare, aiming to leverage strong analytical abilities and insurance knowledge. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Member Service Advocate
UnitedHealthcare
Minnetonka
08.2022 - Current
- Assist members with inquiries regarding health plan benefits and coverage options.
- Educate members on available resources and services for better health.
- Resolve complex customer inquiries with a focus on first-call resolution.
- Effectively interact with other departments to obtain original claims processing details.
Licensed Insurance Agent
GoHealth
Chicago
01.2020 - 07.2021
- Assisted clients in selecting appropriate insurance plans and coverage options.
- Educated customers on insurance products and policy details during consultations.
- Processed applications and managed client documentation efficiently and accurately.
Medical Assistant
Comprehensive Sleep Medical Associates
Sugar Land
02.2018 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories, collected specimens, and prepared patients for examinations.
- Managed electronic health records for accuracy and compliance.
- Coordinated appointments for sleep studies and follow-up consultations.
- Administered injections, medications and treatments as directed by the physician.
Medical Assistant
Pulmonary Critical Care & Sleep Associates
Houston
01.2017 - 01.2018
- Communicated effectively with insurance providers regarding patient coverage.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
Education
Certified Medical Assistant - Medical Assistant
Remington College
Houston, TX 03.2009 - 05.2010
Skills
- Insurance knowledge
- Multi-tasking
- Prioritize tasks
- Claims processing
- Medical terminology
- Experience working in a production environment with metrics and QA
- Analyze and identify trends
- Listen skillfully
- Written and oral communication skills
- Experienced with MARX, EPIC EMR, ICUE, Microsoft Word/Excel, and various other systems
- Managing multiple conversations simultaneously
- Problem Solving
- Ability to work independently
- Specimen collection
- HIPAA compliance
- Collaboration
- Flexibility
- CPR
Timeline
Member Service Advocate
UnitedHealthcare
08.2022 - Current
Licensed Insurance Agent
GoHealth
01.2020 - 07.2021
Medical Assistant
Comprehensive Sleep Medical Associates
02.2018 - 01.2020
Medical Assistant
Pulmonary Critical Care & Sleep Associates
01.2017 - 01.2018
Certified Medical Assistant - Medical Assistant
Remington College
03.2009 - 05.2010