Kiara Louise M. Amando
Las Piñas City,Philippines
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Guest Experience Agent
Gaylord Opryland
11.2023 - Current
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Proactively anticipated guest needs by closely monitoring reservations and special requests prior to arrival dates.
- Maintained a clean and welcoming lobby, contributing to positive first impressions from guests.
- Provided knowledgeable recommendations for local attractions, enhancing guests'' enjoyment of their stay.
Online OJT 2
Rajah Travel and Tours
01.2021 - Current
- Attended seminars and training on hotel management
- Duration: 200 hours
Online OJT 1
Topserve Service Solutions, Inc
01.2019 - Current
- Attended seminars on cruise and travel agencies
- Duration: 200 hours
Practicum
Philippines Airasia Inc.
01.2022 - 01.2023
- Corporate Safety Department - FDA
- Duration: 600 hours
Education
Bachelor of Science - Tourism
Southville International School and Colleges
Las Piñas City, Metro Manila11.2024
University of Perpetual help System Dalta
Las Piñas City, Metro Manila01.2019
Skills
- Visual design
- Adaptable
- Photography
- Time Management
- Creative and goal-oriented
- Attention to detail
- Listening skills
Webinars
- Tourism Bubble: A Major leap to domestic tourism recovery, Southville Institute of Tourism, 07/01/21
- Thinking Globally: Sustainable Development Goal in the 4th Industrial Revolution, International Research Conference
- Dealing with F&B's Guest Complaints, Hospitality Institute of America - Philippines, 08/01/22
- Importance of Food Safety in the Industry, Hospitality Institute of America - Philippines, 09/01/22
Birthdate
02/10/01
Contact
kiara.amando10@gmail.com, +639175030915
Awards
- TOIEC Top Scorer for Tourism Course, 08/10/19
- Junior Tourism Ambassador 2nd Runner up, A.Y. 2019 - 2020
- Dean's Lister, A.Y. 2020 - Present
- Loyalty Awardee in University of Perpetual Help System Dalta, Brochure Making Competition - UP Tourcon, 2020
- Assistant Documentation Committee, A.Y. 2021 - 2022
- Tesda National Certificate 2 in Bread and Pastry Production, 12/01/20
Personal Information
- Age: 21
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Guest Experience Agent
Gaylord Opryland
11.2023 - Current
Practicum
Philippines Airasia Inc.
01.2022 - 01.2023
Online OJT 2
Rajah Travel and Tours
01.2021 - Current
Online OJT 1
Topserve Service Solutions, Inc
01.2019 - Current
Bachelor of Science - Tourism
Southville International School and Colleges
University of Perpetual help System Dalta
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