Kiara Madison
Allentown,USA
Summary
I have worked for a variety of companies, and I will go above and beyond for a company that will go above and beyond for me as an employee. I do my absolute best when challenged fairly, am rewarded for my efforts, and show appreciation for honing my work ethic. It's important to have that room to develop on top of the skills I already possess.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant/HR Assistant
NEPA Inclusive
Allentown, PA
10.2022 - Current
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Coordinated schedules to arrange management interviews with applicants
- Assist in scheduling hours of support for our individuals, which includes keeping in contact with staff to ensure availability
- Assist in filing paperwork and individual files to keep the office database and filing system up to date and organized
- Assist in other administrative tasks as needed
Data Entry Clerk
BerkOne
Bethlehem, PA
01.2022 - 04.2022
- Reviewed and verified a variety of confidential tax documents as well as key in the information provided on those documents into a particular system
- Proofread the documents by checking the data against the original document
- Maintained high levels of accuracy and detail consistently
- Documented completed work each day in Excel spreadsheets
- Corrected data entry errors to prevent duplication or data degradation.
Data Entry Clerk
BerkOne
Bethlehem, PA
02.2021 - 05.2021
- Reviewed and verified a variety of confidential tax documents as well as key in the information provided on those documents into a particular system
- Proofread the documents by checking the data against the original document
- Maintained high levels of accuracy and detail consistently
- Documented completed work each day in Excel spreadsheets
- Corrected data entry errors to prevent duplication or data degradation.
Fulfillment Team Member
Zulily Warehouse
Bethlehem, PA
03.2020 - 06.2020
- Received and checked incoming pick tickets
- Located the products on those pick tickets using a RF Scanner
- Retrieved orders according to quantity, size etc. ensuring accuracy
- Kept records of completed orders
- Maintained equipment and report on malfunctions
- Adhered to health & safety policies and quality standards
Health Concierge
Aetna, A CVS Health Company
Allentown, PA
06.2019 - 08.2019
- Built relationships with customers, patients, and caregivers by answering service non-clinical questions, and delivered a purpose-driven culture by always putting the member first
- Provided individualized customer service based on unique customer needs in regards to benefits, eligibility, and claims and provided them with accurate information
- Educated the member on certain durable medical equipment products, wellness room classes, and other product specifications which included copays, premium details, and the pre-approval procedures
- Engaged with members to identify opportunities to improve service and/or customer experience via our websites and other programs
- Assisted members by helping them navigate healthcare services and products such as digital tools and made calls to the member's doctors to ensure that the member was not left in the middle
Customer Service Representative
CoWorx Staffing Services
Easton, PA
11.2018 - 03.2019
- Efficiently navigated between multiple systems to resolve complex customer concerns as they related to one or more products or services
- Handled customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
- Assisted the customer with products and services under AT&T such as scheduling installation appointments, and explaining the customer bills
Home Health Aide
Family Caregivers Network, Inc
Pennsburg, PA
05.2018 - 11.2018
- Provided the utmost care to clients by assisting them with appointments, grooming, bathing, dressing, feeding, and ensuring their safety at all times
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Monitored and recorded the patient conditions, providing support, and personal services, and taught families
- Paid attention to each patient's condition by observing physical and mental health
- Assisted with exercise and helped patients care for themselves by teaching the use of a cane or walker, special utensils to eat, special techniques, and equipment for personal hygiene
- Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient
- Recorded patient information daily by making entries in the patient journal and notifying the nursing supervisor of changing or unusual conditions
- Maintained a safe, secure, and healthy patient environment by following standards and procedures maintained security precautions and followed prescribed dietary requirements and nutrition standards
- Adhered to professional standards, home care policies, and procedures on the federal, state, and local level
Food Service Worker
St. Luke's Hospital, Sacred Heart Campus
Allentown, PA
01.2017 - 06.2017
- Took up food carts to each floor for breakfast, lunch, and dinner
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Plated hot meals and salads in aesthetically pleasing arrangements
- Distributed the food to patients' rooms
- Brought the trucks back down after each meal and took out the trays, silverware, bowls, cups, etc
- Ensured that the utensils were put through the dishwasher properly
- Closed for the night by cleaning the kitchen, mopping floors, and packed away everything in its place for the next day
- Sanitized dining ware and kitchen equipment according to health code standards
Education
High School Diploma -
Freedom High School
Bethlehem, PA 08.2009 - 05.2013
Associate of Arts - General Studies
Northampton Community College
Bethlehem, PA 08.2013 - 01.2018
Bachelor of Science - Business Administration And Management
Cedar Crest College
Allentown, PA 08.2019 - Current
Skills
Talent Management
Certification
Certified Investigator
Timeline
Certified Investigator
11-2022
Administrative Assistant/HR Assistant
NEPA Inclusive
10.2022 - Current
Data Entry Clerk
BerkOne
01.2022 - 04.2022
Data Entry Clerk
BerkOne
02.2021 - 05.2021
Fulfillment Team Member
Zulily Warehouse
03.2020 - 06.2020
Bachelor of Science - Business Administration And Management
Cedar Crest College
08.2019 - Current
Health Concierge
Aetna, A CVS Health Company
06.2019 - 08.2019
Customer Service Representative
CoWorx Staffing Services
11.2018 - 03.2019
Home Health Aide
Family Caregivers Network, Inc
05.2018 - 11.2018
Food Service Worker
St. Luke's Hospital, Sacred Heart Campus
01.2017 - 06.2017
Associate of Arts - General Studies
Northampton Community College
08.2013 - 01.2018
High School Diploma -
Freedom High School
08.2009 - 05.2013
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