Kiara Mayes
Swartz Creek,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sleep and Airway Medicine Centers
Auburn Hills, MI
10.2025 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Learned company policies and procedures to provide accurate support.
- Managed customer complaints effectively, ensuring timely resolutions.
- Utilized CRM systems to track interactions and maintain customer records.
- Assisted in identifying potential fraud cases through thorough investigation and analysis of claims data.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Utilized claims management software to document findings and update case statuses efficiently.
- Adapted quickly to changes in coding regulations and payer requirements.
- Coordinated with vendors for service requests, enhancing office functionality and efficiency.
- Maintained a professional appearance of reception area, contributing to positive first impressions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Representative
Mott Children’s Health Center
Flint
04.2025 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained detailed records of customer interactions to enhance service quality.
- Collaborated with team members to streamline communication processes and improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed front desk operations, welcoming visitors and directing inquiries effectively.
- Scheduled appointments and maintained organized calendar for staff members.
- Processed incoming and outgoing mail, ensuring accurate distribution to relevant departments.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled multi-line phone system, ensuring timely response to calls and messages.
- Provided administrative support by preparing documents and managing filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Lead Surgical Assistant
Gaither Perio And Dental Implants
Murfreesboro, TN
05.2023 - 03.2025
- Assisted in preparation and sterilization of surgical instruments for oral procedures.
- Supported oral surgeons during complex dental implant surgeries, ensuring smooth workflow.
- Managed patient scheduling and follow-up appointments to enhance practice efficiency.
- Educated patients on post-operative care instructions, improving patient compliance and satisfaction.
- Collaborated with dental team to implement best practices for infection control and safety protocols.
- Trained new staff on clinical procedures and office policies to ensure consistent service delivery.
- Monitored inventory levels of dental supplies, facilitating timely reordering to prevent shortages.
- Implemented streamlined communication between surgical team members to enhance operational effectiveness.
- Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
- Collaborated with dental professionals to coordinate comprehensive treatment plans for patients requiring oral surgery.
- Prepared patients mentally before procedures by addressing concerns or answering questions, resulting in reduced anxiety and increased trust.
- Maintained compliance with HIPAA regulations at all times, safeguarding patient confidentiality and privacy rights.
- Evaluated new dental products, equipment, or tools introduced in practice which led to improved outcomes or increased efficiency in surgical procedures.
- Achieved high levels of patient satisfaction by delivering exceptional care and maintaining open communication throughout the surgical process.
- Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
- Coordinated with other medical professionals such as anesthesiologists, making certain that all required pre-operative assessments were completed.
- Maintained accurate electronic medical records, documenting relevant information about each patient''s surgical procedure and progress during follow-up appointments.
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
- Served as a mentor to new assistants joining the team, sharing expertise and fostering a culture of learning and growth within the clinic.
- Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Customer Service Representative
Huntington National Bank
Flint
01.2022 - 06.2023
- Processed orders and managed returns using customer relationship management software.
- Provided product knowledge to customers, enhancing their purchasing experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with account inquiries, resolving issues efficiently to enhance satisfaction.
- Educated clients on banking products, fostering informed decision-making for financial needs.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Utilized banking software to track customer interactions, enhancing data accuracy and record-keeping.
- Processed loan applications and maintained compliance with banking regulations and policies.
- Identified opportunities for cross-selling bank products, contributing to business growth.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Dental Assistant
Flint Dental Associates
Flint, MI
01.2020 - 01.2022
- Assisted in patient intake and managed appointment scheduling to enhance office efficiency.
- Prepared treatment rooms by sterilizing instruments and ensuring necessary supplies were available for procedures.
- Supported dentists during procedures by handing instruments and maintaining clear communication with patients.
- Educated patients on post-operative care, improving understanding and compliance with treatment plans.
- Maintained accurate patient records using dental software, ensuring data integrity and confidentiality.
- Implemented infection control protocols to ensure a safe environment for patients and staff.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Education
High School Diploma -
Carman Ainsworth High School
Flint, MINo Degree - Dental Assisting
Ross Medical Education Center
Flint, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft outlook
- Documentation
- Administrative support
- Staff training
- Clerical support
- Microsoft Excel
- Scheduling
- Appointment scheduling
- Order processing
- Paperwork processing
- Data collection
- Assertiveness
Timeline
Customer Service Representative
Sleep and Airway Medicine Centers
10.2025 - Current
Customer Service Representative
Mott Children’s Health Center
04.2025 - 10.2025
Lead Surgical Assistant
Gaither Perio And Dental Implants
05.2023 - 03.2025
Customer Service Representative
Huntington National Bank
01.2022 - 06.2023
Dental Assistant
Flint Dental Associates
01.2020 - 01.2022
High School Diploma -
Carman Ainsworth High School
No Degree - Dental Assisting
Ross Medical Education Center