Kiara McClure
Charlotte,NC
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization.
Claims and customer resolution professional with experiences in auto insurance claims handling, policy review loss documentation, and high- volume customer communication. Former Claims Representative with a background in regulated industries, compliance, and risk management.
Overview
2026
2026
years of professional experience
Work History
Licensed Aesthetician / Salon Suite Operator
Lavish Extension
Charlotte NC
2018 - Current
- Provided customized skincare consultations to enhance client satisfaction and loyalty.
- Managed client records,consent form, and service documentation.
- Performed advanced facial treatments using industry-leading products and techniques.
- Maintained compliance with sanitation and safety standards in treatment rooms.
- Maintained Licensing, Insurance requirements, and operational compliance.
Owner & Operations Manager
1Elite Services
Charlotte, NC
01.2018 - 06.2022
- Handled high- stress customer disputes and financial resolution
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Maintain organized records, schedules, and reports aligned with business standards
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
Claims Representative – Auto Insurance
Allstate Insurance
Charlotte, NC
01.2015 - 01.2018
- Claims Intake/ FNOL
- Maintained accurate, timely documentation within claims systems to support compliance and quality
- Partnered with adjusters and internal teams to move claims efficiently toward resolution
- Evaluated claim validity by analyzing documentation and conducting thorough investigations.
Education
PHR Certification -
Central Piedmont Community College
High School Diploma - undefined
Parkwood High School
Skills
- Auto Claims
- FNOL
- Claim Intake
- Coverage Review
- Policy Interpretation
- Customer Communication
- Relationship building
- Claims Systems
- Regulatory Compliance
- Time Management
Timeline
Owner & Operations Manager
1Elite Services
01.2018 - 06.2022
Claims Representative – Auto Insurance
Allstate Insurance
01.2015 - 01.2018
High School Diploma - undefined
Parkwood High School
Licensed Aesthetician / Salon Suite Operator
Lavish Extension
2018 - Current
PHR Certification -
Central Piedmont Community College
Licenses
NC licensed Aesthetician