Kiara Mirambeaux
Queens
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Great problem-solver with determination and independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Office Manager
Manhattan Prothodontics and Implants
New York, NY
02.2024 - Current
- Oversaw daily office operations to enhance workflow efficiency and improve staff productivity.
- Implemented inventory management systems to streamline supply ordering and reduce costs.
- Coordinated patient scheduling and communications, ensuring optimal patient experience and satisfaction.
- Managed financial records, including billing and accounts payable, to maintain accurate budget tracking.
- Developed training programs for new staff to ensure compliance with operational standards and protocols.
- Led team meetings to discuss performance metrics and drive continuous improvement initiatives.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supervised daily operations to ensure efficient patient flow and optimal staff performance.
- Implemented scheduling systems to enhance appointment management and reduce wait times.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Office Manager
Lavaan Dental
New York, NY
07.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained Great communication between office owner, doctors, and staff
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager
Dental Care Of Riverside
New York, NY
12.2019 - 04.2022
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Dental Receptionist
Dr. Cho, Dr. Radin, Dr. Heilbut Dental Office
New York, NY
02.2018 - 12.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Education
Bachelor of Science -
Urban Assembly of Collaborative Healthcare Highschool
12-2018
Christ the king
12-2015
Skills
- Inventory Control
- Administrative Support
- Bookkeeping
- Customer Service
- Billing
- Administrative Oversight
- Excellent Multi-Tasking Ability
- Payroll and Budgeting
- Training and Coaching
- Team Leadership
- Problem Solving
- Software Proficiency
Languages
Spanish
Full Professional
Timeline
Office Manager
Manhattan Prothodontics and Implants
02.2024 - Current
Office Manager
Lavaan Dental
07.2022 - 01.2024
Office Manager
Dental Care Of Riverside
12.2019 - 04.2022
Dental Receptionist
Dr. Cho, Dr. Radin, Dr. Heilbut Dental Office
02.2018 - 12.2019
Christ the king
Bachelor of Science -
Urban Assembly of Collaborative Healthcare Highschool