Kiara Mora
Boise,ID
Summary
Dedicated professional with experience at Summers Funeral Home, skilled in guiding families through sensitive decisions with empathy and cultural sensitivity. Proficient in creating meaningful tribute videos and managing administrative tasks. Bilingual in English and Spanish, I excel in communication and collaboration, ensuring families receive exceptional support during challenging times. I do my best to support all my team members for the success of the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apprentice Funeral Director
Summers Funeral Home
Meridian, ID
08.2024 - Current
- Guide grieving families through the process of honoring loved ones.
- Educated families on every product we offer, to help them make informed decisions.
- Coordinated funeral details, including music and pallbearers.
- Ensured funeral home remained clean and prepared for all families.
- Operated audio-visual equipment for video tributes or slideshows presented at services.
- Prepared obituaries for newspapers in accordance with family requests.
- Transported deceased bodies from hospitals or places of death to mortuary facilities using appropriate vehicles.
- Planned events such as luncheons or dinners following the funeral service according to family requests.
- Completed and filed all necessary legal documentation quickly and accurately.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Collaborated with funeral directors to meet families' needs efficiently.
- Answered phone calls from potential customers inquiring about available services provided by the company.
- Collaborated with cemeteries to arrange for gravesite preparation and grave markers if needed.
- Operated the crematory and processed cremains.
- Pursued ongoing training for company services and products.
- Worked closely with nurses, doctors, hospice care workers, and clergymen in a respectful manner.
Administrative Assistant
Summers Funeral Home
Boise, ID
10.2017 - 06.2021
- Provided support to colleagues during times of high volume activity.
- Prepared obituaries for publication in local newspapers.
- Designed memorial pamphlets for viewings and funeral services.
- Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
Family Service Advisor
Cloverdale Funeral Home
Boise, ID
01.2017 - 04.2017
- Assisted families in their burial decisions
- Followed maps and keys to find burial plots
- Made sure all forms and legal policies were followed for burials
- Maintained and updated all documents in the filing system
- Used Excel to keep detailed records of client purchases
- Handled client payments
- Used a multi-lined phone system
- Scanned and faxed information to clients
Assistant to the Funeral Director and Receptionist
Boise Funeral Home Aclesa Chapel
Boise, ID
01.2016 - 01.2017
- Collaborated with Funeral Director to honor clients' wishes.
- Processed confidential data, including death certificates, via electronic systems.
- Delivered assistance to families maintaining utmost professionalism and empathy.
- Participated in the setup process for memorial ceremonies.
- Oversaw the opening and closing of the funeral home as required.
- Provided courteous support to customers both in-person and by telephone.
- Processed incoming funds from clients.
Education
High School Diploma - Music: Violin, Choir, and World Music
Caldwell High School
Caldwell, ID01.2015
Some College (No Degree) - Funeral Services
Des Moines Area Community College
Ankeny, IASkills
- English and Spanish fluency
- Learning French and Arabic
- Verbal communication skills
- Professional demeanor
- Reliable
- Committed
- Phone-based customer support
- Proficiency with computer systems
- Cultural sensitivity
- Team collaboration
- Adaptability
Certification
Qualified Medical Interpreter (QMI)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Arabic
Limited
Timeline
Apprentice Funeral Director
Summers Funeral Home
08.2024 - Current
Administrative Assistant
Summers Funeral Home
10.2017 - 06.2021
Family Service Advisor
Cloverdale Funeral Home
01.2017 - 04.2017
Assistant to the Funeral Director and Receptionist
Boise Funeral Home Aclesa Chapel
01.2016 - 01.2017
High School Diploma - Music: Violin, Choir, and World Music
Caldwell High School
Some College (No Degree) - Funeral Services
Des Moines Area Community College
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