Summary
Overview
Work History
Education
Skills
Leadership Roles
Timeline
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Kiara Ortega

Kiara Ortega

Whitestone, Flushing,NY

Summary

Motivated, passionate, bilingual, & experienced business/audio engineer graduate seeking a position with opportunity for growth & stability.

Overview

5
5
years of professional experience

Work History

Loan Admin Escrow and Customer Service

Quontic Bank
02.2022 - Current
  • Provided excellent customer service with managing escrow accounts information for borrowers.
  • Answered emails & phone calls daily regarding any customer needs.
  • Responsible for making Insurance Premium Payments, and staying on top of Insurance Cancellations & Renewals.
  • Kept track of New Loan Bills & Cancellation Notices per borrower by using Google Sheets
  • Issued/cut/ & mailed insurance & tax checks daily by using Bantel.
  • Kept close contact with insurance agencies to update information for borrowers.
  • In charge of daily mail, and scanning documents for customers' folders.
  • Organized documents for audits.
  • Updated insurance information on mortgage loan accounts for TPO transfers
  • Emailed insurance documents of transferred loans to 3rd party transferred services.
  • Set up ACHs accounts.
  • Emailed & called about payment reminders & deadlines
  • Mailed 1099 forms to customers
  • Updated customer admin information if needed.

Merchandiser

Kellogg's
09.2021 - Current
  • Monitored inventory levels and kept adequate stock in product displays on sales floor daily.
  • Accurately logged all daily shipping & receiving orders.
  • Communicated all merchandise needs or issues to appropriate managers.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Organized store by putting all merchandise to its proper place & keeping floors clean.
  • Communicated effectively with coworkers & managers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Engineer Intern

Corner Store Studios
09.2021 - 09.2022
  • Mixed songs in the studio during active sessions
  • Responsible for setting up & tearing down equipment for each session
  • Accountable for Maintenance: keeping the studio clean and organizing equipment
  • Complete rough & final mixes for clients
  • Equipment Management: Assisting with equipment inventory & tracking.
  • Participated in regular team meetings, contributing valuable input towards project goals and objectives.
  • Collaborated with senior engineers on projects and offered insight.

Intern & Production Associate

Fulton Street Music Group
01.2020 - 12.2020
  • Edit podcasts for media & streaming services
  • Wrote podcast notes for an overview of each episodes
  • Worked on commissioned audio projects
  • A&R looking for new artist to join publishing roaster
  • Built newsletters about the company to send out to other employers.

Live Sound Engineer

Junction Live Music Sports Grill
06.2019 - 03.2020
  • Supervised, setup & take down equipment
  • Mixed live bands
  • Provided assistance to performers
  • DJ'ed music during intermissions
  • Soundchecks.

Education

BBA-Bachelors in Business Administration - Business Management

Five Towns College
Dix Hills, NY
05.2020

High School Diploma -

Bayside High School
Queens, NY
06.2016

Skills

Business Skill's

  • Payment Processing
  • Banking regulations knowledge
  • Customer Communication
  • Issuing/cutting checks
  • Proficient in Word, Google, Outlook, PowerPoint
  • Mortgage Servicing & Insurance
  • Payments
  • Customer Service

Audio Skill's

  • Signal Flow Understanding
  • Complete rough & final mixes
  • Monitor Engineering
  • Recording Techniques
  • Equipment breakdown
  • Speech and music recording
  • Team Collaboration
  • Troubleshooting
  • Pro Tools proficient

General Skill's

  • Bilingual (English & Spanish)
  • Problem-Solving
  • Self-Motivated
  • Organizational skills
  • Dependable, dedicated, and trustworthy

Leadership Roles

  • Resident Assistant, Created & hosted events, Budgeted money, Designed flyers, Tabled, Lead meetings, Filed paperwork, Completed reports, Diffused resident problems
  • Student Government Association, Vice President, Made agendas, Talked with clubs, Lead meetings, Took notes, Approved programs
  • Commuter Association Board, Secretary, Took meeting notes, Collected attendance, Hosted fundraisers.

Timeline

Loan Admin Escrow and Customer Service

Quontic Bank
02.2022 - Current

Engineer Intern

Corner Store Studios
09.2021 - 09.2022

Merchandiser

Kellogg's
09.2021 - Current

Intern & Production Associate

Fulton Street Music Group
01.2020 - 12.2020

Live Sound Engineer

Junction Live Music Sports Grill
06.2019 - 03.2020

BBA-Bachelors in Business Administration - Business Management

Five Towns College

High School Diploma -

Bayside High School

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Kiara Ortega