Kiara Ortega
Whitestone, Flushing,NY
Summary
Motivated, passionate, bilingual, & experienced business/audio engineer graduate seeking a position with opportunity for growth & stability.
Overview
5
5
years of professional experience
Work History
Loan Admin Escrow and Customer Service
Quontic Bank
Manhattan, NY & Astoria, NY
02.2022 - Current
- Provided excellent customer service with managing escrow accounts information for borrowers.
- Answered emails & phone calls daily regarding any customer needs.
- Responsible for making Insurance Premium Payments, and staying on top of Insurance Cancellations & Renewals.
- Kept track of New Loan Bills & Cancellation Notices per borrower by using Google Sheets
- Issued/cut/ & mailed insurance & tax checks daily by using Bantel.
- Kept close contact with insurance agencies to update information for borrowers.
- In charge of daily mail, and scanning documents for customers' folders.
- Organized documents for audits.
- Updated insurance information on mortgage loan accounts for TPO transfers
- Emailed insurance documents of transferred loans to 3rd party transferred services.
- Set up ACHs accounts.
- Emailed & called about payment reminders & deadlines
- Mailed 1099 forms to customers
- Updated customer admin information if needed.
Merchandiser
Kellogg's
Long Island, NY
09.2021 - Current
- Monitored inventory levels and kept adequate stock in product displays on sales floor daily.
- Accurately logged all daily shipping & receiving orders.
- Communicated all merchandise needs or issues to appropriate managers.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store by putting all merchandise to its proper place & keeping floors clean.
- Communicated effectively with coworkers & managers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Engineer Intern
Corner Store Studios
Manhattan, NY
09.2021 - 09.2022
- Mixed songs in the studio during active sessions
- Responsible for setting up & tearing down equipment for each session
- Accountable for Maintenance: keeping the studio clean and organizing equipment
- Complete rough & final mixes for clients
- Equipment Management: Assisting with equipment inventory & tracking.
- Participated in regular team meetings, contributing valuable input towards project goals and objectives.
- Collaborated with senior engineers on projects and offered insight.
Intern & Production Associate
Fulton Street Music Group
01.2020 - 12.2020
- Edit podcasts for media & streaming services
- Wrote podcast notes for an overview of each episodes
- Worked on commissioned audio projects
- A&R looking for new artist to join publishing roaster
- Built newsletters about the company to send out to other employers.
Live Sound Engineer
Junction Live Music Sports Grill
06.2019 - 03.2020
- Supervised, setup & take down equipment
- Mixed live bands
- Provided assistance to performers
- DJ'ed music during intermissions
- Soundchecks.
Education
BBA-Bachelors in Business Administration - Business Management
Five Towns College
Dix Hills, NY05.2020
High School Diploma -
Bayside High School
Queens, NY06.2016
Skills
Business Skill's
- Payment Processing
- Banking regulations knowledge
- Customer Communication
- Issuing/cutting checks
- Proficient in Word, Google, Outlook, PowerPoint
- Mortgage Servicing & Insurance
- Payments
- Customer Service
Audio Skill's
- Signal Flow Understanding
- Complete rough & final mixes
- Monitor Engineering
- Recording Techniques
- Equipment breakdown
- Speech and music recording
- Team Collaboration
- Troubleshooting
- Pro Tools proficient
General Skill's
- Bilingual (English & Spanish)
- Problem-Solving
- Self-Motivated
- Organizational skills
- Dependable, dedicated, and trustworthy
Leadership Roles
- Resident Assistant, Created & hosted events, Budgeted money, Designed flyers, Tabled, Lead meetings, Filed paperwork, Completed reports, Diffused resident problems
- Student Government Association, Vice President, Made agendas, Talked with clubs, Lead meetings, Took notes, Approved programs
- Commuter Association Board, Secretary, Took meeting notes, Collected attendance, Hosted fundraisers.
Timeline
Loan Admin Escrow and Customer Service
Quontic Bank
02.2022 - Current
Engineer Intern
Corner Store Studios
09.2021 - 09.2022
Merchandiser
Kellogg's
09.2021 - Current
Intern & Production Associate
Fulton Street Music Group
01.2020 - 12.2020
Live Sound Engineer
Junction Live Music Sports Grill
06.2019 - 03.2020
BBA-Bachelors in Business Administration - Business Management
Five Towns College
High School Diploma -
Bayside High School